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Pigeonjock69 Rank 3
Rank 3

I placed my original wager of £10 but never ever received a bonus or free bet etc ?? Why would that be?

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Pigeonjock69 Rank 3
Rank 3
I also never let it expire as I never received anything for it to expire

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Pigeonjock69 Rank 3
Rank 3
I also never let it expire as I never received anything for it to expire

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Pigeonjock69 Rank 3
Rank 3

I placed an initial £10 bet as instructed and this was settled but I never received any free bet etc?why would that be?did I have to opt in to something ?

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Moderator
Moderator

Hey @Pigeonjock69 and welcome to the Community! 

Which bonus are we exactly talking about? If you are referring to the welcome offer used in November, here's why:

"-If your Racing bet wins, you have completed the bonus, you receive your winnings and your stake.

-If your Racing bet loses, you will receive your stake back up to a maximum of £40."

You did place a qualifying bet of £10 but it was a winning one, hence bonus is marked as completed.

Let me know if it was not this one and I can check it further. Smile 

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