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GrazyDavid Rank 5
Rank 5

Hello,

this is my first post here. Anyway, the progress of my bonus, which would award me a 10€ free bet if i met the conditions, hasn’t been added to my account! 13DB590E-4E2C-4E7F-8B30-8AE7398C9D8E.png

 

43881083-587A-44A7-B353-27966F8FBDBE.png

 

CA5E5DA8-A8FF-4D1E-A673-60017B370433.png

 

52B1F3E1-9974-4ECE-BB2F-1CE1D5376658.png

 Can someone explain me why it doesn’t show up ?

thanks in advance!

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Community Manager
Community Manager

It's me who'll be apologizing for this one @GrazyDavid, you received an offer that was of no use to you and I think we should make up for it, so I've cancelled the offer and added a €10 Free Bet for you that you can use at your convenince within the next week Smile

/Jeppe

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livertool Rank 20
Rank 20

@GrazyDavid

Did you win the first bet that you placed after you opt in for the risk free bet? It´s only first bet that counts. And i think there is minimum stake for the first bet too, was your bet high enough? If so @Rajmond-Unibet or @Jeppe-Unibet will help you, probably tomorrow Smile

"I've done the math enough to know the dangers of our second guessing"
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GrazyDavid Rank 5
Rank 5

Really ? Sad I didn’t know this ! It doesn’t say it has to be the first bet. 

I’ve had promotions like these in the past and they would slowly progress to the amount that reaches the bonus and forces it to activate when you do. 

In my case i’ve both reached and done a 10€+ bet so it should pop up Sad

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GrazyDavid Rank 5
Rank 5
GrazyDavid Rank 5
Rank 5

@Rajmond-Unibet @Jeppe-Unibet

can any of you help me get my freebet ? 

Thanks

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Community Manager
Community Manager

@GrazyDavid I would love to help out, but having checked the screenshots and your account, the reason the bet hasn't been credited automatically is due to the bets that have been cashed in. Any bet that that's cashed in early by a player does not count towards the progression of a bonus, so for now there's not much I can do, but if there's still an issue with the freebet once the requirement is met I'll be happy to release the freebet manually!

/Jeppe

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GrazyDavid Rank 5
Rank 5

@Jeppe-Unibet thanks for your answer

i’ve made a lot of bets that haven’t been cashed out and they didn’t give me any progress as well. It still keeps the bonus at 0%

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Community Manager
Community Manager

@GrazyDavid I did a rough translation of the Terms and Conditions for the bonus, it seems it's probably a bit different than what you've seen in the past as this is a cross product promotion where the wagering for the Free Bet is done on casino slots. So it would have to be €20 wagered on slots for the bet to release. Here's the translation I got:

"How does it work?
1. First make sure that you do not have another active bonus.
2. Activate this bonus offer.
3. Bet at least € 20 within 60 days after activation of the bonus on casino slots.
4. Activate the € 10 risk-free bet pre-match from sports in My account - Active bonus.
5. Place a pre-match bet on sports of € 10 or more, with your own money.
6. If you do not win, we will refund the first pre-match bet after the activation of the bonus with a maximum of € 10.


Sales requirements of bonus
· The risk-free pre-match bet of € 10 will be credited to your My account - Active bonus, if at least € 20 has been wagered on casino slots.
· Only casino slots that are settled and closed count towards the reward.
· Only the first pre-match bet on sports will be eligible for a refund of up to € 10 after activation of the bonus.
· It is the player's own responsibility to complete the turnover requirements within 60 days after activation of the bonus. After 60 days, the remaining bonus money will be permanently canceled together with all current bets and potential winnings."

You're not totally out of luck though, as we have great promotions on casino slots at the moment, both with the Unibet Casino Championship running from the casino team, as well as our own Big Win Casino Tournament which uses the same slots!

/Jeppe

 

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GrazyDavid Rank 5
Rank 5

@Jeppe-Unibet Oh ! So that’s what was wrong. My excuses for this, i really didn’t see this. I was assuming it to be just sports bets, since i’m not 21 yet i can’t do casino slots... why would i get a promotion which i can’t complete ? 

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Community Manager
Community Manager

It's me who'll be apologizing for this one @GrazyDavid, you received an offer that was of no use to you and I think we should make up for it, so I've cancelled the offer and added a €10 Free Bet for you that you can use at your convenince within the next week Smile

/Jeppe

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