MathijsVS Posted April 15, 2020 Share Posted April 15, 2020 HiI was playing a NLHE cash game when "connection issues" timed me out.Closed the client, checked my internet, all fine and tried to log in.Now I just get the error "Unable to identify your location" and I can't access my account from both the desktop and the mobile app...What's causing this? How can I prevent this from happening in the future? If money was lost during this time-out, do I get it refunded? Link to comment Share on other sites More sharing options...
spid3rix Posted April 15, 2020 Share Posted April 15, 2020 I cannot see in my bankroll the whole amount that i had on the tables Link to comment Share on other sites More sharing options...
Geeza2 Posted April 16, 2020 Share Posted April 16, 2020 Same here. All the money I had on the table just disappeared. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 16, 2020 Share Posted April 16, 2020 Hey,This was a widespread issue last night. Really sorry for the inconvenience caused! There is more information written by Stubbe: Click here Please let me know if I can be of assistance in any way. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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