Sinem120 Posted October 30, 2018 Share Posted October 30, 2018 Hello i just created this account to play poker but when i open the client i see some kind of black screen, i cannot click on anything..Same problem in web and pc client. Can someone help me? I tried to login with a friends account in the same client and that one is working.. so i think its some problem for new accounts only. Link to comment Share on other sites More sharing options...
JusThieF Posted October 30, 2018 Share Posted October 30, 2018 Firstly read the terms of use u cannot login with some one account or an secound account its illegal, try to contact live chat support and let them check or there is all fine with u account but it may be closed by the reaseon i wroted before. JusThieF Link to comment Share on other sites More sharing options...
Sinem120 Posted October 30, 2018 Author Share Posted October 30, 2018 I tried it to make sure that its not the client problem but account based..I have contacted live chat already, they told me there is nothing wrong with my account :S Link to comment Share on other sites More sharing options...
JusThieF Posted October 30, 2018 Share Posted October 30, 2018 No idea then try to reinstall or use the web way, make sure u got popup window and falsh active etc... JusThieF Link to comment Share on other sites More sharing options...
Sinem120 Posted October 30, 2018 Author Share Posted October 30, 2018 I tried both already. Also tried to uninstall/download again, without success. My friends account is working, so it has nothing to do with my settings or anything Link to comment Share on other sites More sharing options...
Patric-Unibet Posted October 30, 2018 Share Posted October 30, 2018 Hey @Sinem120,we seem to have an issue with new registrations where screen blacks out.This has been reported and we are working on a fix as we speak, this does not influence already exisiting accounts, only accounts that want to create a poker profile for the first time.Apologies for any inconvenience caused.Thanks Link to comment Share on other sites More sharing options...
RayL Posted October 30, 2018 Share Posted October 30, 2018 Update @Sinem120, @JusThieF.New poker users can go to the web poker client where they'll be able to create their poker alias and other iniital settings.Once that has been done, they will be able to either continue there, or they can login to any other client and it will work as expected for them. For the time being this is the workaround to this issue untill the poker provider has developed the fix, which should be soon :)/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Karmasuper Posted December 1, 2019 Share Posted December 1, 2019 Hello from Riga,some kind of black screen, i cannot click. Link to comment Share on other sites More sharing options...
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