Rock_Romain Posted June 6, 2020 Share Posted June 6, 2020 Playing the Neptune €50 rebuy at the moment. It got to the add-on break, clicked on "ticket" for rebuy which it gave me. Clicked on "ticket" for add-on - which it just ignored leaving me 12k chips short. Despite my having two €50 MTT tickets in a/c . And once the add-on box goes off (which incidentally it does ridiculously quickly rather than staying available for duration of break) that's it...no option to do anything. help?? Link to comment Share on other sites More sharing options...
Rock_Romain Posted June 8, 2020 Author Share Posted June 8, 2020 For a "Poker Help" section the amount of help I've received since posting this (twice) is unimpressive Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 8, 2020 Share Posted June 8, 2020 Hey,Sorry I've missed this. @Andy-Unibet or @Stubbe-Unibet, could you take a look? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted June 9, 2020 Share Posted June 9, 2020 @Rock_Romain, sorry about the late reply (need to configure it so that I also get these help section posts in my feed) - it was weekend though, and we're generally working Monday to Friday (CS is available 24/7/365). Please see https://www.unibetcommunity.com/t5/General-Poker/A-how-to-on-poker-bug-reporting/m-p/303376#M45365. As a bare minimum we'll need your log file. You can send it by email to stubbe.buchwald@kindredgroup.com Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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