GIO333 Posted April 13, 2021 Share Posted April 13, 2021 Hey everyone, i have a problem with my account and the french/belgian support don't help me because they are not professional because they don't read mails that we send them.... So Saturday i was debited of 25 euros (poker- retrait tournoi) certainly for a hexapro at 0:44:56 as you can see from my account history screenshot but as you can see from the poker history screenshots i never played hexapro or sit ngo at 0:44:56 AS you can see i played a hexapro at 0:45:12 AND as you can see i was debited and of course its absolutely normal for this hexapro.... Iwas debited for nothing.... Please help me and sorry for my bad english i m french Link to comment Share on other sites More sharing options...
Solution SCOBY Posted April 13, 2021 Solution Share Posted April 13, 2021 @GIO333 , maybe it can help you @Stubbe-Unibet @GIO333 wrote:Hey everyone, i have a problem with my account and the french/belgian support don't help me because they are not professional because they don't read mails that we send them.... So Saturday i was debited of 25 euros (poker- retrait tournoi) certainly for a hexapro at 0:44:56 as you can see from my account history screenshot but as you can see from the poker history screenshots i never played hexapro or sit ngo at 0:44:56 AS you can see i played a hexapro at 0:45:12 AND as you can see i was debited and of course its absolutely normal for this hexapro.... Iwas debited for nothing.... Please help me and sorry for my bad english i m french I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
GIO333 Posted April 13, 2021 Author Share Posted April 13, 2021 Thanks but How can i contact him ? Link to comment Share on other sites More sharing options...
SCOBY Posted April 13, 2021 Share Posted April 13, 2021 now you just have to wait because it has already been tagged !!! 1 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
GIO333 Posted April 13, 2021 Author Share Posted April 13, 2021 thanks scoby Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 13, 2021 Share Posted April 13, 2021 Hey @GIO333,You should've received communication about this earlier. Customer Support did log a case about this to the poker team who checked the case and replier accordingly. Did you not receive an email or communication via chat? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
GIO333 Posted April 13, 2021 Author Share Posted April 13, 2021 As i say iexplained my problem to the french/belgian support team and they say its maybe a connexion problem and they cant do anything and i ask how its connexion problem because as you can see on my screenshots in my poker history i dont have a hexapro of sit ngo at the time that i have been debited.... Nobody in this site can help me seriously , its normal to be debited for nothing ??????????????!!!!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
GIO333 Posted April 13, 2021 Author Share Posted April 13, 2021 Nobody can help me seriously i dont ask something crazy i just want to not be robbed!!!!!! Its crazy just look at my screenshots its obiviously a problem no????? Link to comment Share on other sites More sharing options...
GIO333 Posted April 13, 2021 Author Share Posted April 13, 2021 @Stubbe-Unibet help me please Link to comment Share on other sites More sharing options...
OmNomNom Posted April 13, 2021 Share Posted April 13, 2021 @GIO333 wrote: Hey everyone, i have a problem with my account and the french/belgian support don't help me because they are not professional because they don't read mails that we send them.... So Saturday i was debited of 25 euros (poker- retrait tournoi) certainly for a hexapro at 0:44:56 as you can see from my account history screenshot but as you can see from the poker history screenshots i never played hexapro or sit ngo at 0:44:56 AS you can see i played a hexapro at 0:45:12 AND as you can see i was debited and of course its absolutely normal for this hexapro.... Iwas debited for nothing.... Please help me and sorry for my bad english i m frenchYou played two 25€ hexapros. First one launched 00:44:56. Its just a coincidence that you got your first hand dealt exactly same time as the second one starts. You got dealt two hands in 4 second difference, unlikely if its from 1 hexapro. But you also lost only 10 chips in both of these. Its only possible if you were sitting in a small blind. 2 Link to comment Share on other sites More sharing options...
pinki Posted April 13, 2021 Share Posted April 13, 2021 @OmNomNom wrote: @GIO333 wrote: Hey everyone, i have a problem with my account and the french/belgian support don't help me because they are not professional because they don't read mails that we send them.... So Saturday i was debited of 25 euros (poker- retrait tournoi) certainly for a hexapro at 0:44:56 as you can see from my account history screenshot but as you can see from the poker history screenshots i never played hexapro or sit ngo at 0:44:56 AS you can see i played a hexapro at 0:45:12 AND as you can see i was debited and of course its absolutely normal for this hexapro.... Iwas debited for nothing.... Please help me and sorry for my bad english i m frenchYou played two 25€ hexapros. First one launched 00:44:56. Its just a coincidence that you got your first hand dealt exactly same time as the second one starts. You got dealt two hands in 4 second difference, unlikely if its from 1 hexapro. But you also lost only 10 chips in both of these. Its only possible if you were sitting in a small blind. @OmNomNom I also noticed those 4 seconds and there was definitely another Hex game in play at that time - 4sec in SB, 'no chance' it's the same game - 530pot in first case, so there was some action. "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted April 13, 2021 Share Posted April 13, 2021 Well spotted @OmNomNom and @pinki I did wonder if one table didn't open properly, there have been murmerings about that, more of the history needs to be checked, probably two tables were running at the same time. :wonder: It does show two payments of 25 within a few seconds of each other. Could one table have been exactly behind the first and by not playing the first hand he was left to sleep so the second table wouldn't pop up? :wonder: 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
GIO333 Posted April 14, 2021 Author Share Posted April 14, 2021 Well thanks guys for your explanation so two hexa were played at the same time...thats crazy i dont understand i just pplay to one only because the other just not open i saw just one table but why in the poker history there is no hand at 0:44:56 the hour when my account was debited like the second that i played actually at 0:45:12??? thats a bit strange... Link to comment Share on other sites More sharing options...
pinki Posted April 14, 2021 Share Posted April 14, 2021 @GIO333 wrote: Well thanks guys for your explanation so two hexa were played at the same time...thats crazy i dont understand i just pplay to one only because the other just not open i saw just one table but why in the poker history there is no hand at 0:44:56 the hour when my account was debited like the second that i played actually at 0:45:12??? thats a bit strange...@GIO333 it is probably coincidental that the hours are identical - i mean 00:45:12. Probably @ReCorpH can confirm that the buy-in from the account is earlier than the first hand of the tournament and there is no point in comparing these two times - this is my technical guesswork :wonder: "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
pinki Posted April 14, 2021 Share Posted April 14, 2021 @GIO333 i did test for you in Hexa:16 seconds difference between tournament registration and first hand 👍Hand at 00:45:12(hand history) is from first Hexa reged at 00:44:56 (account: transaction in poker) - Following the trail: Hand 00:45:26 (small blind) is from second Hexa reged at 00:45:12 Hand 00:45:30 (small blind) is from first reged Hexa at 00:44:56 3 "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 14, 2021 Share Posted April 14, 2021 Hi @GIO333,The issue is with your connection and/or device. You've been informed multiple times over the last few years of this and it's been explained to you multiple times that no further refunds will be given. By using an unsupported operating system on a wi-fi connection you're greatly increasing the chances of connection issues. 1 Poker Janitor Link to comment Share on other sites More sharing options...
GIO333 Posted April 14, 2021 Author Share Posted April 14, 2021 Thanks for you reply but @Andy-Unibet how can it be a bad connexion because i played at the same time normally the other hexapro and why the table was not open , i just saw one table open and i thus played the hexapro that i saw the table open, really i dont understand??? Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 14, 2021 Share Posted April 14, 2021 Hi @GIO333,I've had another look at it and you're right, there were two games running at the same time and you were not disconencted in one of the games. I've refunded the €25 now.Apologies for the confusion. 1 Poker Janitor Link to comment Share on other sites More sharing options...
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