Elukka12 Posted December 2, 2018 Share Posted December 2, 2018 Hello Unibet, I am having problems loggin in with my Windows 7 computer ever since the update to v2.24.1. After the client starts, I type my email and password normally, but the client gets stuck and shows nothing but a blank screen. Maybe 1/10 times I get to log in normally. Reinstalling the client or running it as admin does not solve the problem. Please advise. Thank you! Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 3, 2018 Share Posted December 3, 2018 Hi,I think your issue is part of the 'grey screen' bug we are currently experiencing, it is not a software issue but something else from our end most likely.The developers are looking into it and trying to get it fixed as soon as possible.Until then the only option is to restart and hope that it works the next time, it's a weird one I know.Apologies for any inconvenience caused.Thanks Link to comment Share on other sites More sharing options...
MackDaddy Posted December 5, 2018 Share Posted December 5, 2018 @Patric-UnibetI am having the same problem. It's very hard to log in trough the PC client the last days. (Gray screen after logging in)Casino slots are lagging to. Slavery still exists, they just made it legal. Link to comment Share on other sites More sharing options...
MackDaddy Posted December 8, 2018 Share Posted December 8, 2018 @Patric-Unibet Is there any way this can be fixed?it's really annoying tbh i can only play trough the brower client. The PC client will just never work how many times i even try.With all these promotions and UOS tournaments going on i am playing allot on multiple tables. Doing this trough the poker browser is just a pain in the ass cuz i cant open seperate windows with the tables, i need to keep switching in one window 😞Also, i find the notification sounds not to be working on unibet neither Slavery still exists, they just made it legal. Link to comment Share on other sites More sharing options...
MackDaddy Posted December 9, 2018 Share Posted December 9, 2018 The only solution to this problem i have found is reinstalling the poker client.The first time i log in on the fresh installed poker client it works.But once i close it and try to relog again it keeps giving the grey screen. Maybe this can help you with fixing the problem. :peace: Slavery still exists, they just made it legal. Link to comment Share on other sites More sharing options...
Farseer Posted December 9, 2018 Share Posted December 9, 2018 I have also had this problem. Only way to "fix" is to open client again. It would be easier if we could save our usernames and passwords, so we wouldn't have to write them all over again each time.Not a fix, but usually open Unibet well before I intend to play so that I won't miss tournaments because of gray screen problem. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 10, 2018 Share Posted December 10, 2018 Hey guys,thanks for your feedback.We are still working on the issue, it's unfortunately not an easy fix and I understand it's an annoying one too.Will keep you updated once I have any news.Thanks Link to comment Share on other sites More sharing options...
Elukka12 Posted December 10, 2018 Author Share Posted December 10, 2018 Today I spent my time between 17:05-17:16 CET exclusively on trying to login. Probably around 100 login attempts until I finally got it. Dunno if the two two-day tournaments that needed to pop-up complicated the problem. "Apologies for any inconvenience caused." Unibet poker workers who work on the customer interface should have a function key that pastes that phrase. Would save many hours of their day. This is unacceptable. You simply cannot put your players through ❤️♥️❤️ like this. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 11, 2018 Share Posted December 11, 2018 @Elukka12, I understand your frustration and that it's annoying but unofrtunately we can't just fix an issue like this overnight and the issue is not happening for everyone thankfully and I can't tell why it's so bad for you while for others it doesn't or rarely happens.We are having a new release next week and hope to have the fix for it included by then, so fingers crossed. Link to comment Share on other sites More sharing options...
Elukka12 Posted December 11, 2018 Author Share Posted December 11, 2018 "fingers crossed" As if programming was a pursuit of luck like AK vs QQ preflop allin. I hope the expertise of your poker team would solve the issue and not the good luck that you might or not might have. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 12, 2018 Share Posted December 12, 2018 @Elukka12 the fingers crossed was related to getting it fixed by next week for the release as it's not an easy fix, that's all.One thing I've learned from going from poker player to working in poker business is that not everything is as easy as it seems.All I can say is, that we are doing our best but I can't make any promises of when it will be fixed. Link to comment Share on other sites More sharing options...
Elukka12 Posted December 12, 2018 Author Share Posted December 12, 2018 For sure running poker operations is not as easy as it seems. But lets face it: Unibet has had, and continues to have, compared to its competitors, more than their fair share of technical problems and other mistakes. That is strange because Unibet is a company with a good reputation and their sport betting and other non-poker business runs just smoothly. Like the bug in this thread would actually be pretty comical if it wasn't so annoying. A gambling site that makes money by making their players play doesn't let their players login. What can you say?! Link to comment Share on other sites More sharing options...
PompeyPoker Posted December 12, 2018 Share Posted December 12, 2018 I was in the middle of moving my roll over to Unibet exclusively and was really looking forward to putting alot of volume in.I havent been able to log into the client App at all in the last 24 hours, and after seeing how long the original OP has had this issue for i think I may just call it quits, you cannot seriously expect a serious player to use the web browser to multi table?!Do we really need to " keep our fingers crossed " on whether this will be fixed or not? Link to comment Share on other sites More sharing options...
RayL Posted December 13, 2018 Share Posted December 13, 2018 I've replied to the other thread guys. Have a look :) https://www.unibetcommunity.com/t5/General-Poker/Client-app-not-working/m-p/206928/highlight/false#M34071 Former Community Moderator Link to comment Share on other sites More sharing options...
Elukka12 Posted December 13, 2018 Author Share Posted December 13, 2018 I already reinstalled the client twice before I even created this thread. Patric says on the second post the problem is on your end. What do you want me to do? I am really getting sick and tired of this and ready to take a break from UNibet after the UOS is over. Link to comment Share on other sites More sharing options...
RayL Posted December 15, 2018 Share Posted December 15, 2018 Hi @Elukka12, from what I an see in our internal communication after your logs were analyzed is that a refund was added on the 11th of this month consisting in Bonus points. The issue is being investigated and fixed by Relax. I've been re assured that a fix is on it's way. Apologies again for the inconvenience caused by this. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Elukka12 Posted December 15, 2018 Author Share Posted December 15, 2018 That refund was related to another issue altogether (software did not give me a chance to rebuy in a rebuy tourney). Link to comment Share on other sites More sharing options...
RayL Posted December 16, 2018 Share Posted December 16, 2018 @Elukka12 I see, sorry bout that, got a bit confused as the thread and the refund match the internal processing times pretty well. I've sent this for consideration again and we'll get back to you as soon as an answer is received. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 19, 2018 Share Posted December 19, 2018 Hey @Elukka12,I think the case you are talking about was taken care of about a week ago?If not, please feel free to PM me to remind me if I missed something.Thanks Link to comment Share on other sites More sharing options...
Elukka12 Posted December 19, 2018 Author Share Posted December 19, 2018 The case other than the login problem? Yes that was well taken care of. Link to comment Share on other sites More sharing options...
MackDaddy Posted December 25, 2018 Share Posted December 25, 2018 I just wanted to let @Patric-Unibet know, That after the new update i am not having any of these issues again. 👍 Slavery still exists, they just made it legal. Link to comment Share on other sites More sharing options...
RayL Posted December 27, 2018 Share Posted December 27, 2018 Cheers for the update @MackDaddy. Former Community Moderator Link to comment Share on other sites More sharing options...
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