penguin50 Posted August 27, 2018 Share Posted August 27, 2018 Hi @JeppeLMonday 27th August at 14.45 ishI was playing 3 tables x 1 euro sit and go with a heathy chip stack when the system disconneted me,I did wait a while for the system to reconnect but after 3-4 mins i restarted the programe and got a message of (unable to identify your location access declined) I continued to try again getting the same message and after about 15 mins it reconnected but now my chip stacks have depleated and had no real game left in it. I did manage to get one of my games back up to a heathy stack but still lost all 3 games.Can you check this out for me and maby credit me 2 x 1euro sng for the games i had very little chance of winning due to the disconnetion. Link to comment Share on other sites More sharing options...
RayL Posted August 28, 2018 Share Posted August 28, 2018 Hi @penguin50, sorry for the inconvenience caused, could you supply us with the poker log to further investigate this? I've added you the tickets in the meantime. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
penguin50 Posted August 28, 2018 Author Share Posted August 28, 2018 Hi @RayLThanks for your understanding and the ticketsNot sure what you mean with the poker log?is it my log in name? Link to comment Share on other sites More sharing options...
JeppeL Posted August 29, 2018 Share Posted August 29, 2018 @penguin50 Please check #6 in the post here for information on the log file :) Former Community Manager Link to comment Share on other sites More sharing options...
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