Just had a "bug".
In a wait of OUS to start,fire up a 4x2€ hexapros.18:55 CET.After a 3-4 hands played,UOS started but started a problem,also.
Loading of that,E62 (10€),went on and on but could not press anything.I heard sounds of hexapros but was unabled to go on table...
After refesh and pressed "PLAY" buttons finded myself in a "dead situation".
*hexapro tickets are also fine if you cant in cash
I'm not sure if it's legal or not, but try VPN servers. I'm teliing this, because I had the same white screen thing before due to country restrictions. And I fixed this via VPN. Once you logged in you can switch off VPN and then client will work with your default server/connection.
It is the only way to log-in lately. I used Google DNS before and was able to start the .exe and visit unibet.com. After one update - could not log-in(white screen) and even can't connect to the site.
This wasn't a big issue until 21.12.2018 when my account was blocked and today it happened again when switching the VPN add-on on my browser and log-in. The chat agent today was helpful as the first one and helped the block to be removed very quickly. The problem is that he said that "it's stated in our T&C that usage of VPN is not allowed" and asked me not to use it or "my account will get blocked and never be reopened".
I found it hard to explain to him that it's the only way to visit the site lately( public DNSs don't work anymore) and I could not start the poker client. I use it only to log-in and turn it off immediately, so never bothered to mention it except in this thread:
Also there are several threads in the Help&Support where users have similar problems and @Ray-Unibet didn't state that VPN is not allowed, but simply to switch it off... In my case this do the trick with the poker client just after I manage to log-in.
@Kris-Unibet, @Patric-Unibet , @Stubbe-Unibet please help me with this problem, as I have to prove that you are fine with this (in my case as Bulgarian player). Also there might be some fix/know-how you could share about this connectivity change and I could use public DNS again instead of VPN. It's only Unibet that is not accessible from the 20-30(I tried) of the 99% restricted gambling sites by all ISPs in Bulgaria.
The first date when I was blocked was 21.01(not 21.12). And I should have mentioned the case number given me by the chat-agent on 21st, as the security department wasn't at work yet.
It may help you with additional info and the chat session. And I have the one of today screenshotted, if needed.
Also I reread the T&Cs and browsed through Privacy Notice and Security Information there, but did not find the "VPN not allowed"