Mrjon7 Posted August 14, 2018 Share Posted August 14, 2018 HI,I Had a €90 belain champ unibet ticket.I registerd for the tournament today: Unibet belgian champ €1100 final.When the tounament starts I did not get any notification. Even when the tournament was started, I was showed as 'not registered'.One hour later I noticed I only had 700 chips for this tournament. So I was eliminated imediatly.Something went wrong. please correct this.Thank you.Greets,Jonathan Link to comment Share on other sites More sharing options...
RayL Posted August 15, 2018 Share Posted August 15, 2018 Hi @Mrjon7, thanks for informing us about it. Although I am not able to confirm at the moment if there was a prompt that the tournament has started, I can indeed see that you timed out almost all hands. I have informed the relevant people to have a closer look at the tournament and re add you the lost ticket. I'll be sure to get back to you as soon as I have word back from them. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mrjon7 Posted August 15, 2018 Author Share Posted August 15, 2018 Thank you! Link to comment Share on other sites More sharing options...
Patric-Unibet Posted August 17, 2018 Share Posted August 17, 2018 Hi @Mrjon7,I checked your history and I can see you registered and unregistered twice before registering again.I have re-added the ticket to your account as goodwill gesture but please be aware this is a one time exception, please be a bit more careful in the future.Thanks Link to comment Share on other sites More sharing options...
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