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@psrquack, to answer your question, nope, @ReCorpH didn't get fired, he is still in the company, just in another department now, not in CS anymore.
And sure, the regulator is a God given right to any player, if the need arises it is to be used, as mentioned it's a right, no disputing that.
@livertool, although unfortunate, the fact is that I am yet to receive an official answer on the Bonus Round that to my understanding froze the slot. There's no sugarcoating it, thanks for your patience and apologies for the waiting times experienced.
If an answer is not received though I'll solve it on our side internally as always, I'll add you a round on another slot if that's ok.

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psrquack Rank 24
Rank 24

@Ray-Unibet wrote:

@psrquack, to answer your question, nope, @ReCorpH didn't get fired, he is still in the company, just in another department now, not in CS anymore.


Btw Ray what and in which language does B-i-s mean?

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livertool Rank 22
Rank 22

@Ray-Unibet

It is ok if i get anything or not and you did already give me spins so that is fine.

As i realize there is no point for you or someone else from unibet to give me message every week that provider hasn´t anwered anything yet but if you see my point too that as i have had unanswered and probably forgotten questions before too, i can´t really know what is going on with my issue and there for i have asked for it about once a week. And if i ask here and get no response then i pretty much have no choise but to go to lc. And they don´t necessarily know what is going on so we will have to go all over it again with lc and that is just waste of everyones time

But anyways, as provider managed to "open" that slot on monday, i would have thought that they have already some answer to it too but apparently not so pretty much all the same to me anymore

Thanks nonetheless Smile

 

"I've done the math enough to know the dangers of our second guessing"
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BonusPater Rank 24
Rank 24
@livertool @psrquack, as you point out yourself, it's a difficult one. You can hardly blame Unibet for the provider being slow, and it won't change anything if you go to a competitor - except you might not get those apology spins (or whatever it was) that Ray offered. I think it's difficult to change these things, unless the way support system is changed completely.

I've worked on quite a few websites in my life, and as I only know basic html/css/php/javascript, I often need help when I don't have Eastern Europeans/Indians/whatever doing the hard work. Most of these sites have got a sort of online ticket portal where you can log an issue - in a way similar to the bug reports section on here (except the response time Wink and that it isn't public). Where the Unibet CS system is really contact focused, those ticket systems are issue focused, and that's so much better. Every single piece of communication (even if I reply by email instead of commenting online) is visible on the page of that particular issue, making the communication easy for both parties.
I simply don't get why iGaming companies (applies to a lot of other industries as well), are not implementing this kind of issue focused approach. Furthermore, it's just stupid not to be able to see the current state of an issue. If Livertool could see the status "Pending Supplier Feedback", and the agent could see all the previous communication regarding the issue, there would never have been an issue. Most companies obviously have some sort of issue focused approach internally, else it would be pretty much impossible to keep track of things, but the customer should be kept better informed.
Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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psrquack Rank 24
Rank 24

Interesting things at Unibet #1:

unibet.fr works but you can't use your current account when you visit France.

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BonusPater Rank 24
Rank 24
@psrquack, I'd assume the French authorities are blocking access to all domains that aren't .fr, to make sure the French e.g. don't sign up on the (much better) Belgian French site. Or maybe Unibet are even doing this.
Considering the crazy strict rules in France, when it comes to online gambling, it's not really a surprise that it doesn't work Smile
Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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psrquack Rank 24
Rank 24

Interesting things at Unibet #2

the 18.15 freeroll has a 1 minute late reg period. Nobody knows why, and due to the fast filling player pool it seems a useless option.

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psrquack Rank 24
Rank 24

Interesting things at Unibet #3:

Unibet loves facebook

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psrquack Rank 24
Rank 24

Interesting things at Unibet #4:

During the Queen Rules campaign they have changed the power rank of cards:

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psrquack Rank 24
Rank 24

Interesting things at Unibet #5:

You can't unsuscribe from one of your country based special offer (for example the weekly casino reload bonus) only from all the promotions.

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