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Jonnys and Psrquacks talk crap thread so we dont de-rail other threads, thread


jonny2192

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  • 3 weeks later...

@psrquackĀ wrote:

@ReCorpHwas fired?

https://careers.kindredgroup.com/vacancy/finnish-speaking-customer-support-agent-com0913/4188/description/


They certainly need one... or two.... with brains too i hope. Here is funny one:

Ā 

ray.thumb.jpg.f173a39a87388867efe7dcc51cc00679.jpgI

I told to agent that i have send screeshot of my problem to ray in community... she aswered me that they have nothing to do with RAY which is slotprovider/casino room here in FinlandĀ :Rofl:Ā 

Ā 

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@LivertoolĀ wrote:

Pretty fed up again with this "great" cs. How can they help anyone when they donĀ“t have a clue about products, company they are working for.... Just amazing that this is the way unibet has chosen to go. But all the same to me.


Yes, unfortunately they didn't get a good education and they are speaking indifferent things too many times. Btw I think you should leave Unibet for a while and come back when the Online Series starts. I should do the same thing but I started to think about the next quackroll but I'm planning to have a little break after that.

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There is not so much money involved that it would be worth the trouble. Just simple answer would be enough why it happened and why i didnĀ“t get any wins fromĀ that bonus if there were any wins which i think there was. And i would think as customer i am entitled for one but who knowsĀ :annoyed:

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@psrquackĀ wrote:

So no answer from the LC, Ray, the casino guys from here? It's very annoying.Ā  If it lasts more than a month and if you have some proof of your win then 1 more letter isn't a big deal, but I totally respect your point of view.


Checked by casino team and ray, confirmed that round is stuck, they send query to provider. After couple weeks of still no answer ray hooked me with spins to doa while we wait answer from provider, even jam ainĀ“t unibetĀ“s fault so that was great.

Finally monday slot was working again and took me to bonus but i didnĀ“t get any wins to my account even i think i won something from that slot. Asked lc monday about it and they told that, within 48 hours wins will be credited. Still nothing in account so i thought asking lc about it and that conversation was sad as i told before.

But i guess the point is that i have to ask for it with weekly basis as i have no clue what is going on with it, forgotten, unsolved, if i have misunderstood something or something else. And now we only have one mod here so i guess he is quite busy, if he is working. Lc is useless most of time even with simple answers. So this is getting quite frustrating asking and tellingĀ many places same things all over again. If lc is in that level and unibet prefers customers come here for answers, they should at least double mods here with ones that know what they are talking about like we have now.

But all of this has been suggested and nothing happens even when new companies bought and new customers arriving more and more.

Ā 

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@psrquack, to answer your question, nope, @ReCorpH didn't get fired, he is still in the company, just in another department now, not in CS anymore.
And sure, the regulator is a God given right to any player, if the need arises it is to be used, as mentioned it's a right, no disputing that.
@Livertool, although unfortunate, the fact is that I am yet to receive an official answer on the Bonus Round that to my understanding froze the slot. There's no sugarcoating it, thanks for your patience and apologies for the waiting times experienced.
If an answer is not received though I'll solve it on our side internally as always, I'll add you a round on another slot if that's ok.

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@RayL

It is ok if i get anything or not and you did already give me spins so that is fine.

As i realize there is no point for you or someone else from unibet to give me message every week that provider hasnĀ“t anwered anything yet but if you see my point too that as i have had unanswered and probably forgotten questions before too, i canĀ“t really know what is going on with my issue and there for i have asked for it about once a week. And if i ask here and get no response then i pretty much have no choise but to go to lc. And they donĀ“t necessarily know what is going on so we will have to go all over it again with lc and that is just waste of everyones time

But anyways, as provider managed to "open" that slot on monday, i would have thought that they have already some answer to it too but apparently not so pretty much all the same to me anymore

Thanks nonetheless :)

Ā 

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@Livertool @psrquack, as you point out yourself, it's a difficult one. You can hardly blame Unibet for the provider being slow, and it won't change anything if you go to a competitor - except you might not get those apology spins (or whatever it was) that Ray offered. I think it's difficult to change these things, unless the way support system is changed completely.

Ā 

I've worked on quite a few websites in my life, and as I only know basic html/css/php/javascript, I often need help when I don't have Eastern Europeans/Indians/whatever doing the hard work. Most of these sites have got a sort of online ticket portal where you can log an issue - in a way similar to the bug reports section on here (except the response time ;) and that it isn't public). Where the Unibet CS system is really contact focused, those ticket systems are issue focused, and that's so much better. Every single piece of communication (even if I reply by email instead of commenting online) is visible on the page of that particular issue, making the communication easy for both parties.

I simply don't get why iGaming companies (applies to a lot of other industries as well), are not implementing this kind of issue focused approach. Furthermore, it's just stupid not to be able to see the current state of an issue. If Livertool could see the status "Pending Supplier Feedback", and the agent could see all the previous communication regarding the issue, there would never have been an issue. Most companies obviously have some sort of issue focused approach internally, else it would be pretty much impossible to keep track of things, but the customer should be kept better informed.

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@psrquack, I'd assume the French authorities are blocking access to all domains that aren't .fr, to make sure the French e.g. don't sign up on the (much better) Belgian French site. Or maybe Unibet are even doing this.

Considering the crazy strict rules in France, when it comes to online gambling, it's not really a surprise that it doesn't work :)

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