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prissi74 Rank 10
Rank 10
Hi,
I got the same problem again on the same game and also in the freespins round,
please dont let me wait again 1 week till this problem is fixed
 
kiss.jpgunfinished gamegameround.jpggameround
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1 ACCEPTED SOLUTION

Accepted Solutions
Unibet Sportsbook Expert Marco-Unibet
Unibet Sportsbook Expert

Thanks for letting us know in here, @prissi74. I forwarded the case to the provider yesterday and got this reply a few hours ago:

We have investigated & found the game round was pending.
The game round has been cancelled and the initial stake returned to the player. We can see that the player had winnings of 0.60 before the game round crashed.
Below is the Replay URL:
https://lon-resource.wimobile.casinarena.com/resource-service/game.html?game=kiss_prt&partnercode=ub...
The player should be able to play again now.
Please also have the end user clear out cookies and cache before proceeding.

 

We have added €20 to your account as an apology for the inconvenience. A technical fix was released to prevent the issue from happening again.

 

 

 

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5 REPLIES
Unibet Sportsbook Expert Marco-Unibet
Unibet Sportsbook Expert

Thanks for letting us know in here, @prissi74. I forwarded the case to the provider yesterday and got this reply a few hours ago:

We have investigated & found the game round was pending.
The game round has been cancelled and the initial stake returned to the player. We can see that the player had winnings of 0.60 before the game round crashed.
Below is the Replay URL:
https://lon-resource.wimobile.casinarena.com/resource-service/game.html?game=kiss_prt&partnercode=ub...
The player should be able to play again now.
Please also have the end user clear out cookies and cache before proceeding.

 

We have added €20 to your account as an apology for the inconvenience. A technical fix was released to prevent the issue from happening again.

 

 

 

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ryan230492 Rank 10
Rank 10
livertool Rank 21
Rank 21

@ryan230492wrote:

@livertool so did i do it right ? so lost lol 


Didn´t you read the small print in t&c? If you have numbers in your alias you are not eligible for prices, sorry Haha

"I've done the math enough to know the dangers of our second guessing"
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ryan230492 Rank 10
Rank 10
Moderator
Moderator
@livertool I am trying to keep a professional straight face when reading your comment but failing Smile I laughed so hard that my colleagues are looking at me like I lost it. Thank you for that.
@ryan230492 , Livertool here is trolling a bit, however @Rushbie's comment was posted at 05:09 PM and yours at 05:15 making him the winner of this egg.
The whole purpose of this promotion is to be the first Community member that claims it, any other comment after the egg has been claimed will not be eligible. Whenever you stumble upon an egg somewhere in the middle of a thread, you will not see if somebody replied to it as "Found it" until you actually access the last page of that thread, that's where the new comments go Smile.
I can understand the confusion, I hope this little explanation sheds some light on this promotion.
Let me know if you have anymore questions.
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