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Brullski New member
New member

Are all the staff busy around dec. 

I usually get freebets when i play for big money, but this month i only receive one small bonus(500kr) when i digested around 60-70k ? 

I was expecting perhaps around 1-2k like i usually get....

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5 REPLIES
TuanDuc Rank 7
Rank 7
Fiijibest Rank 10
Rank 10
dunno how thy give out the auto bonus...i also play for big monney around 20k evry month but last tursdays i got nadda ....always got 25euro evry tursday but sudently i stop reciven bonus cinda sad when play regulare on threr site and lojal cutomer...but only hope looking in the biright side becuse after evry dark cloud there always be a sunshine some time :P holding my thumbs for us that itt will get better ....cheers!
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Zipfil Rank 15
Rank 15

@Brullski

Hi and welcome Smile

I do feel with you, since I also wonder but never wanted to ask....what do it take to get something free....

In 2016 I did some verry big deposit and way more playing....the total ammount I dont even wont think\calculate on...

Now in this year 2017 all I done for about 18 months is depositing and not done any withdraw....

So wonder why I never got any free bonus in casino or what does it realy take to become a VIP.....

If I play like this in any landbased casino, they would trow free things after me, this I know since I been there and done that, like free suite room, food and other stuff. So why cant a online casino do something also I wonder....they dont have all the expenses like a real casino do...

I do know it is my choise to play, my fault if I loose but hey I am a loyal customer me think so trow me a bone some times or I will go somewhere else Wink

Shouldent be to difficullt to see my total "wager" in the last 24 months deposit VS withdraw...or alike.....

Nothing is impossible, the impossible only take some time.
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Zipfil Rank 15
Rank 15

Maybe @Jeppe-Unibet , @Marco-Unibet or @Fredrik-Unibet could help out with some info regarding this Smile

Nothing is impossible, the impossible only take some time.
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Community Manager
Community Manager

@Brullski @Zipfil @TuanDuc @Fiijibest 

When it comes to personal loyalty bonuses there isn't much we can do from here to make changes for individual members. The specifics of when and how they're evaluated and credited is at the discression of the bonus department, but more general I can say that we have a focus on rewarding play through active promotions and competitions, e.g through casino tournaments and our multiples promotion, just to name a few examples. We still do add and send out bonus offers through email, but we limit it as much as possible since it's hard to do much of any variation except for the size of the bonus credited. 
If you look around the community and check out the promotions we do here, you'll see that we stay in the same spirit of making the promotions/competitions active and engaging instead of just going with an easy "xx for you".
We get pretty good overall feedback on our promotions here and the marketing departments in charge of onsite promotions do as well(usually when we hear something bad it's because something wasn't working properly), so while we're always evaluating the best ways of rewarding our most loyal players, overall we feel the current setup is working rather well - though we do always take the feedback we get, I forwarded this thread as well to the department most relevant and they do take it into consideration.

/Jeppe

 

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