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sansi Rank 10
Rank 10

there was just a mistake in sit & go of 2 €.
my time was running while I had done a bed.
when I restarted, my turn had already folded
it was at 15.20
I'm just trying to find out where I can find it

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7 ACCEPTED SOLUTIONS

Accepted Solutions
NMPfan Rank 18
Rank 18

Probably just a disconnect, it happens sometimes, sometimes even with no notification message. That's how it manifests itself, the timebank runs down but no actions happen anymore. It's super annoying, but if you restart the client fast enough you can get back to your current hand.  

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sansi Rank 10
Rank 10

tnx thats what happend i think,i hear the timer running down after i already placed a bet.

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Moderator
Moderator

Hi @sansi, did you take a screenshot my any chance? A bit more info about the issue would help.
You can send the poker_log together with the explanation to contact@unibetcommunity.com and I'll forward it from there.
You'll find more info on what's needed to investigate here.

/Ray

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sansi Rank 10
Rank 10

i just send a mail with a screenshot,hope its good enough.

 

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sansi Rank 10
Rank 10

@Jeppe-Unibet dont know how, cause im not working with windows.

its a chromebook..

 

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Moderator
Moderator
Hi @sansi I personally have 0 experience with Chromebooks so I asked a bit more info from the guy's over at poker on what data is needed exactly in this case. Will e sure to update you as soon as we have an answer from them. Thank you for your patience Smile
/Ray
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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

Hi @sansi,

I've investigated a bit how chromebooks work and you indeed can't send any of the requested docs, so we unfortunately can't further investigate it.

I have added a 2€ SNG ticket to your account as compensation.

Apologises for any inconvenience caused.

Kr,

Patric

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9 REPLIES
psrquack Rank 24
Rank 24

I can't understand what are you talking about. Sorry. It was an error in time bank? Could you explain it again please?

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NMPfan Rank 18
Rank 18

Probably just a disconnect, it happens sometimes, sometimes even with no notification message. That's how it manifests itself, the timebank runs down but no actions happen anymore. It's super annoying, but if you restart the client fast enough you can get back to your current hand.  

Reply
sansi Rank 10
Rank 10

tnx thats what happend i think,i hear the timer running down after i already placed a bet.

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Moderator
Moderator

Hi @sansi, did you take a screenshot my any chance? A bit more info about the issue would help.
You can send the poker_log together with the explanation to contact@unibetcommunity.com and I'll forward it from there.
You'll find more info on what's needed to investigate here.

/Ray

Reply
sansi Rank 10
Rank 10

i just send a mail with a screenshot,hope its good enough.

 

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Community Manager
Community Manager

Thank you @sansi, I can confirm it was recieved and forwarded to the Poker team Smile

Would it be possible though for us to please get the following from you as well?:

Provide a Direct X diagnostic. This link will explain how to run the diagnostic.
Poker log, which you will find here: C:\Users\******\Documents\Unibet Poker.

Best regards,

/Jeppe

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sansi Rank 10
Rank 10

@Jeppe-Unibet dont know how, cause im not working with windows.

its a chromebook..

 

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Moderator
Moderator
Hi @sansi I personally have 0 experience with Chromebooks so I asked a bit more info from the guy's over at poker on what data is needed exactly in this case. Will e sure to update you as soon as we have an answer from them. Thank you for your patience Smile
/Ray
Reply
Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

Hi @sansi,

I've investigated a bit how chromebooks work and you indeed can't send any of the requested docs, so we unfortunately can't further investigate it.

I have added a 2€ SNG ticket to your account as compensation.

Apologises for any inconvenience caused.

Kr,

Patric

Reply