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Candycam Rank 10
Rank 10

Hi !

I opted-in this promotion in this Monday but my I didn't get my winning until 8 pm tonight.What's wrong?

Thank you!

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Community Manager
Community Manager

@Candycam We had it double checked and the 1933 HUF should be correct - you played on 5 different slots throughout the day counting towards the promotion and the overall result of those were 1933 HUF, with the winnings coming from the Divine Fortune slot. 

/Jeppe

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BonusPater Rank 23
Rank 23
Hey @Candycam,

I can't find this promotion in a language I understand (seems like it's exclusive to Hungary). Well, what does the following sentence mean: "Ha nyersz a nap végi nyereményednek megfelelő készpénzt írunk jóvá számládon szerdán este 8 óráig".

Google Translate says it's something like "will be credited Wednesday night 8 am" -guess it says PM in Hungarian. This is also stated on the promotion page. If that's the case, you've got the explanation right there Smile
Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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Candycam Rank 10
Rank 10

Hello!

Yes,this is a hungarian promotion.

Promotion is:  Every Monday we are waiting for extra prize at Unibet Casino! The offer may vary from week to week, so you should check your account every Monday.Our weekly offer is as follows: Play at least 1500 HUF on any of our Slot Machines and if you win, your winnings will be doubled up to 5,000 HUF.If you can not win, do not get bored, as 20 free spins will be credited to your account for compensation.     (until wednesday 8 pm)

I won on Monday but did not double my winnings.Sad

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BonusPater Rank 23
Rank 23
Thanks for the explanation. I'm sorry but I don't really understand what the issue is? Do you feel that waiting till Wednesday 8 pm is too long, or?
Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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Candycam Rank 10
Rank 10

NoSmile,I didn't get the money yesterday.

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BonusPater Rank 23
Rank 23
I see Smile
Have asked the responsible team to have a look Smile
Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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Candycam Rank 10
Rank 10

Thank you sooo much!!!

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Community Manager
Community Manager

@Candycam We've heard back just now, it does indeed appear that the promotion was working as intended, there was added HUF 1933 to your account yesterday at 16:33 CET Smile

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Candycam Rank 10
Rank 10
My winnings were 6-8000 HUF at the end of the day and they should have been doubled up to 5,000 HUF.1933 HUF is less than what I won on Monday.
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Community Manager
Community Manager

Sorry if there's any confusion @Candycam, I've asked the relevant team to please double check Smile

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