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Moderator
Moderator

I'm happy to help @Daniel, I see the new document and as far as I can tell it looks like what was requested. Once the document is reviewed and hopefully approved by Player Safety, you'll have to make the withdrawal again, as all pending withdrawals are automatically transferred back to your Unibet account at the end of each month if they're not approved - hope it's ok.

All the best to you as well and hope you had a joyful out of town Christmas Smile

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Daniel Rank 5
Rank 5

Hi @Jeppe-Unibet,

I have just loged in to my account and no changes... Sad My account still under rewiev Sad  Do you think it is possible to send me my money this year? 

All the best

 

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Moderator
Moderator

Sorry that we didn't make before the end of last year @Daniel, but I'm happy to say that all documents are approved and that your withdrawal is now on the way to your bank account Smile

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Daniel Rank 5
Rank 5

@Jeppe-Unibet

One more time thank you very much. I have received all my money on my bank account. I didnt have to send any photos of my face next to id which, for me was very humiliating and strange request. I can frankly say that Unibet is fair company the company that you can trust and be sure that your money is safe. 

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Szczypior Rank 5
Rank 5

Hello @Jeppe-Unibet

I was reading Unibet community and I found this topic. I have a similar problem with my withdrawal. Could you please take a look at my account and help me to get my money back. Thank you very much in advance.

By the way my login is lolol999

I am looking forward to hearing from you. 

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Community Manager
Community Manager

@Szczypior, welcome to the community! Smile

I've had a look at your account, and there's unfortunately nothing we can do, before we've received the requested document. As soon as we have the document, your account will be verified, and you can make the withdrawal again Smile

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Szczypior Rank 5
Rank 5

Hello @Stubbe-Unibet

Sorry for long pause - I was abroad.  I have just uploaded print screen of my Neteller account so I hope you have all now. I am waiting for the verification. All the best

 

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Szczypior Rank 5
Rank 5

and by the way if you dont want to send my money back via Neteller anymore I can provide you my bank account. 

 

 

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Community Manager
Community Manager
@Szczypior I had a quick look at your account, and I can see we also need a picture of you holding your ID up next to your face Sad
I believe my colleague Dominika sent you an email about this last year.
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Szczypior Rank 5
Rank 5

@Stubbe-Unibet 

Hi, 

I am not happy to provide you my face next to my ID. First of all it is kind of humiliating second I have read you terms and condtionts and you have no right to ask such a strange form of verification. I am happy to provide you my driving license except from my ID card that I sent you alredy. If you dont like scans I can take a clear photo of my documents. What is more you can send me my funds to my bank account insread of skrill/neteller.

I am sure the such a big and well reputated company like Unibet will act fair and we can find a solution in this case. Best regards, 

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