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Bossiman Rank 2
Rank 2

Hello,

Can somebody explain when we receive the tickets for the Casino Promotion/tournament with Hugo Goal ! Every 20 euro's you played you have a ticket but i did not receive 1 and played for more than 1000 euro's ! They do the lottery for the winners today and announing it tommorow but i don't know what to do with it !! Can somebody help or explain this ??

 

Thanks

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steppek77 Rank 16
Rank 16

@Bossiman Do you know anything about that you must play at least €20 at the Hugo slot, or does it count if you just play in the casino?

Because I have played a lot in the casino too, but can`t see any ticket. Maybe @Ray-Unibet know anything about it?

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Bossiman Rank 2
Rank 2

No it was just when you played on Hugo-Goal !! I am a belgian player so maybe it was just for players on belgian site but i don't know !!

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Moderator
Moderator
Hi @Bossiman, I am fairly convinced we are talking about the following promotion after having a look at your account:
https://www.unibet.com/promotions/casino-promotions/hugo-goal.
I can see you opted in for this Bonus 07-Jun-2018 and after managed to trigger 20 the Free Spins and play them in Hugo Goal the same day. Is it possible that you misunderstood what the Promotion actually includes as a prize?
I've sent you a private message with the complete Terms and Conditions as well.
Let me know if I missed something.

/Ray
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Bossiman Rank 2
Rank 2

You are talking about the right promotion and i did receive the free spins so there is no problem at all but i think the promotion also says that for every 20 euro you play you will get a ticket so i don't understand what i did wrong there !!  I played for  a lot more than 1000 euro's on Hugo-Goal between 7 &13 juin as told in the promotion so i don't understand! Can you explain to me what i did wrong because i really don't understand. I read all the rules on this promotion and i see no reason why i don't get the tickets. i'm really dissapointed in that because i spend a lot on that promotion !

Thanks for helping me out !

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Moderator
Moderator

Hi @Bossiman, I can assure you that you are definitely still in the promotion given the fact that you accepted and played the Free spins Smile.
The Raffle for the winners is being held and will be announced today. I'll try and clarify what is happening within this promotion.
So, for every 20 euros played on Hugo goals after opting in players receive a raffle ticket for today's draw. This information (how many tickets a player has earned) is being stored externally in Play and Go systems under your profile. As soon as the draw is made bu Play and Go and we have a winner, they provide us with the details and we credit the winners. I can understand the confusion though, I hope that the explanation above sheds some light on this. If not, do let me know and I will do my best to further clarify.

/Ray

https://www.unibet.com/promotions/casino-promotions/hugo-goal

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