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GothMoth Rank 16
Rank 16

There  https://www.unibet.com/promotions/sportsbook-promotions/winter-2018/sport-offer

T&Cs : Profit Boost will only be visible in your bet slip when you have selected an Ice Hockey bet from the Winter Games.

But it's exactly the opposite:

profit-boost bug.pngprofit-boost bug1.png

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Community Manager
Community Manager

@GothMoth We're looking into this at the moment, I just edited the URL you posted as it came up faulty.

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Community Manager
Community Manager

@GothMoth It seems very strange and I cannot replicate the error, I checked with our Customer Support department as well and they hadn't seen other reports of this issue. I've added another profit boost to your account that should work on all games and not be limited in any way.

/Jeppe

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Community Manager
Community Manager

@GothMoth We're looking into this at the moment, I just edited the URL you posted as it came up faulty.

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Community Manager
Community Manager

@GothMoth It seems very strange and I cannot replicate the error, I checked with our Customer Support department as well and they hadn't seen other reports of this issue. I've added another profit boost to your account that should work on all games and not be limited in any way.

/Jeppe

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GothMoth Rank 16
Rank 16

@Jeppe-Unibet, @Ray-Unibet  the bug is still persistent.

I decided to place few more bets on the Winter Games in order to receive the €25 free bet. So I could use some profit-boosts if adding them doesn't bother you too much Smile

 

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Moderator
Moderator

 asddasdsaasasdas.PNG

 @GothMoth ,

I had a look around in your acount and gound the Profit Boost, when you select the ice hockey match you would like to bet on, doesn't it show?
Are you trying to bet over 50 BGN? Let me know if you managed to place it and if I should follow up on anything!

/Ray

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GothMoth Rank 16
Rank 16

No, it doesn't show on the Winter Games hockey  matches and it is supossed to be available on them. Instead it shows on every other hockey match. That is the reason I have so many expired boosts and I have placed 4 winning bets already Disappointed

no boost.png

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Moderator
Moderator
@GothMoth I will have a look tomorrow and adjust it as I am currently working from home and don't have access to all the needed systems remotely.
In the meantime, could you please leave a comment with the bet ID's that need adjusting?
Thanks again for your cooperation and understanding!
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GothMoth Rank 16
Rank 16

Canada(W) - USA(W) , but the match starts in 6 hours and it looks I'll make a bet without the boost again.

Anyway I could use 3 profit-boosts for the remaining days, but i Guess You'll have to credit them manually .

The ID of the bet:

1344832595

The other winning bets IDs in case they can be adjusted:

1. 1344006177

2. 1343972025

3. 1343971373

4. 1338126140

1 to 3 were placed in one day, but I would have used boost for 2 and 3 and placed one 50BGN bet instead.

As for 4 there is no need of adjustment as I have placed 65BGN.

 

 

 

 

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