Camilio Posted July 13, 2018 Share Posted July 13, 2018 I cannot place any bets right now and this problem comes and goes. It has been like this since The soccer World cup started and it seems that it will not disappeare. Sometimes I am told that I´m not logged in but I AM! Sometimes it just tells me that it is "connection error" but it is not! I cannot see my betting-history when this problem appeares. I have tried both Firefox and Chrome and the I-phone-app: Same Same Same Please do something about this! It is frustrating and it seems that the problem has been worse day by day since WC started if that can give someone a clue. PLEASE HELP! It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 13, 2018 Share Posted July 13, 2018 Hi @Camilio, I've contacted the devs, could you please take some screenshots of the issue on your PC by pressing F12? I will need to attach the screenshots as well together with an explanation that you already provided. Anybody else experiencing this issue by the way? Let us know here. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 13, 2018 Author Share Posted July 13, 2018 Hi @RayL here are two pics. Just tell me if you need more :) It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 13, 2018 Author Share Posted July 13, 2018 oh! @RayL and thank`s for the quick reply!!! It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 13, 2018 Author Share Posted July 13, 2018 @RayLone more. This popup sometimes from nowhere when I haven`t placed any bets for a while. A new "thing" It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 13, 2018 Author Share Posted July 13, 2018 Another version of this sillyness :( New kind of message even to me... :/ It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 14, 2018 Author Share Posted July 14, 2018 I AM logged in.... :/ It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 15, 2018 Author Share Posted July 15, 2018 This problem is more frequent from 12.00- 24.00 CET Other time it usually works fine. It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 Hey @Camilio, thanks for the screenshots. Indeed it has been reported that there were some technical issues on the Sportsbook providers side which are now fixed. However the Live Stream error is unrelated to that I believe. It comes from another provider I'm afraid and it can happen that it's not available unfortunately. Does the issue persist on your side now? Let me know and I'll re start the investigation processes. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 16, 2018 Author Share Posted July 16, 2018 @RayLYes the problem is still there. Today it started approx. 11.00 and goes on. Looks like my personal module with "placed bets" is not loading correctly.. It usually turn up at the arrowpoint. Before 11.00 today it went smooth but now it is impossible again to place any bets. If I wait it may turn up sometimes but it`s frustrating. Thank`s for your help! It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 If you still have the error available @Camilio, can you please press F12 and after take a screenshot of the full screen? It would help in investigating this. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 16, 2018 Author Share Posted July 16, 2018 It´s all in there. Link to comment Share on other sites More sharing options...
AndreiBN Posted July 16, 2018 Share Posted July 16, 2018 @Camilio , you need to press F12 , while you are on Unibet webpage and an error happens , and when you press F12 , a page will open on the half right screen , with all the details and codes that Ray needs to send to the developers.Or if you can't use F12 , just right click on your mous and select "inspect"Something like this : "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Camilio Posted July 16, 2018 Author Share Posted July 16, 2018 @AndreiBN@RayLIt does not look that way in my computer but I´ll try this instead : It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 Thanks for the explanation @AndreiBN, and cheers for the screenshot @Camilio. I am informing Kambi now about the issue and will get back to you ASAP. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 16, 2018 Author Share Posted July 16, 2018 @RayLNow it`s working fine again. What was the problem? It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 Funny enough @Camilio, the Sportsbook devs didn't find any iregularities in the system regarding your account and advised clearing cache data and also try using different network/ISP and observe if this will persist. Did you log in from a different network this time? Was there anything different in the way you signed in when the issue stopped?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 16, 2018 Author Share Posted July 16, 2018 @RayL Very mysterious. I did not do anything unusual at all at the time. The only thing worth notice is that i got logged out for REAL :) I got a popup that was telling me that i was logged out because of not being active enough. When I logged in again everything worked and have done so all the time this far. Got my fingers crossed and hope that it will stay this way. Thank`s anyway for your help! I will shout for you if it appeares again. It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2018 Share Posted July 18, 2018 Hey @Camilio, I am guessing your silence is a good thing? :) Former Community Moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 18, 2018 Author Share Posted July 18, 2018 @RayL Absolutely :) No problem at all since then! 🆗 It´s all in there. Link to comment Share on other sites More sharing options...
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