Hi @Chris75, welcome to the Community
Indeed, the issue here is the Bonus expiring, it was accepted January 2nd and it had an expiry of 60 days based on the terms and conditions that I found attached to the bonus. It expired on the 3rd of this month. It should be in your accont history though as you mention, I was able to locate it:
Under normal circumstances, there is nothing we can do I'm afraid in terms of compensation due to the terms mentioned above, however since this is a welcome bonus, I can offer to re instate the original amount that was credited when the first deposit was made as a one time goodwill gesture on our part
Let me know on your thoughts regarding this.
So you took all of my money? The conditions is outrageous since I benen betting a lot these months and more than tripeled my deposit and you took it all?!
Well, I was a fool to let you screw me once. But I'm not that big of a fool to let you screw me twice.
I will close my account and make sure to tell everybody about this...