@Ray-Unibet, I was hoping I'll get the missing free bet or the refund tonight.
I've pm'ed @Jeppe-Unibet on Friday with the details, but there is no response
Anyway here is a link to the promo page :
There was announcement on the sports page "We've already given out 1 Free Bet for a World Record" but I haven't received it.
My qualifying bet placed before the record was broken:
And about the refund the details are in this thread:
I have an update for you, hope this sheds some light on the re occuring complications on your account.
Bulgaria has recently limited online gambling and in light to that, due to the licensing limitations, we can't accept new registrations comming form a BL IP!
Keeping this in mind, here is the fix that I am proposing:
The missing free bet was added and the reason that you didn't qualify for it is that the bet was under 10 euros according to our systems conversion setup (20BGN result in 8 euros, minimum for that bet would have been 25 BGN), however, I have rewarded the free bet as a goodwill gesture.
The changes in your account should allow you to accept promotions and use the site as a .com user would do but there are a handfull of custommers experiencing these exact issues (Grece, Spain, Russia), and what we offer is manually adjusting the promotions in the case that an error happens!
Let me know if I can provide anymore information or if there is anything else that needs crediting.
Thank you very much @Ray-Unibet
I know that €10 = 25BGN in most promotions, but usually there is (*Or currency equivalent) and in the Medal-Reward there is no such term. Anyway thanks again for the free bet.
What about the new world-record? It was broken ~30h ago and there is no free bet again and no announcement at the sports page this time.
I've placed 2 bets on 15th and 16th :
And I'm still missing the refund from Europa League, here is the thread about it: