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GothMoth Rank 16
Rank 16

@Ray-Unibet, I was hoping I'll get the missing free bet or the refund tonight.

 I've pm'ed  @Jeppe-Unibet on Friday with the details, but there is no response Disappointed

Anyway here is a link to the promo page :

https://www.unibet.com/promotions/sportsbook-promotions/winter-2018/medal-reward

There was announcement on the sports page "We've already given out 1 Free Bet for a World Record" but I haven't received it.

My qualifying bet placed before the record was broken:

1.png

And about the refund the details are in this thread:

https://www.unibetcommunity.com/t5/Promotion-and-Bonus-Help/Europa-League-Risk-Free-Bet/m-p/135835#M...

 

 

 

 

 

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nekoneko Rank 15
Rank 15

@Ray-UnibetIt's nothing bothersome to me. It's just a message that we get before loggin the community.

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Moderator
Moderator

Hi @GothMoth.

I have an update for you, hope this sheds some light on the re occuring complications on your account.
Bulgaria has recently limited online gambling and in light to that, due to the licensing limitations, we can't accept new registrations comming form a BL IP!
Keeping this in mind, here is the fix that I am proposing:

  • Having registered before the country's restrictions were implemented, there is no obstacle for you to keep on playing with Unibet whatsoever untill further notice.
  • Your language was changed back in your account to English, allowing you to access all the promotions from the .com site.
  • DNS service is not an issue, feel free to use it.

The missing free bet was added and the reason that you didn't qualify for it is that the bet was under 10 euros according to our systems conversion setup (20BGN result in 8 euros, minimum for that bet would have been 25 BGN), however, I have rewarded the free bet as a goodwill gesture.
The changes in your account should allow you to accept promotions and use the site as a .com user would do but there are a handfull of custommers experiencing these exact issues (Grece, Spain, Russia), and what we offer is manually adjusting the promotions in the case that an error happens!

Let me know if I can provide anymore information or if there is anything else that needs crediting.

/Ray

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GothMoth Rank 16
Rank 16

Thank you very much @Ray-Unibet Smile

I know that €10 = 25BGN in most promotions, but usually there is (*Or currency equivalent) and in the Medal-Reward there is no such term. Anyway thanks again for the free bet.

What about the new world-record? It was broken ~30h ago and there is no free bet again and no announcement at the sports page this time.

I've placed 2 bets on 15th and 16th :

15.png16.png

 

And I'm still missing the refund from Europa League, here is the thread about it:

https://www.unibetcommunity.com/t5/Promotion-and-Bonus-Help/Europa-League-Risk-Free-Bet/m-p/135835#M...

 

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Moderator
Moderator
@GothMoth.
All good if it ends good right? Very Happy It is my pleasure.
In regards to your free bets, I've sent the request and they will be added soon!
Thanks for your patience!
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GothMoth Rank 16
Rank 16