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Community Manager
Community Manager

To get the best help possible from other community members and Unibet product experts, please follow the guidelines below when making your post Smile

  1. Use the search function – There’s a good chance that someone else has had the same problem resolved before and that the solution to your problem is only a few clicks away.
  2. Provide as much information as possible – Are you experiencing the issue via mobile or desktop? Are you using internet browser or app? Is it your first time experiencing the problem or have you tried something similar before? Any information you can provide will be helpful for the person trying to solve it.
  3. Be as specific as possible – Which browser are you using? What type of mobile operating system are you using and which version? What did the error message you received say? - These are just a few examples of the questions you should consider when writing your request for help, the more specific you can describe your problem, the better help you’ll get.
  4. Provide a screenshot – If possible, please take a screenshot of the problem and include it in your post – a visual of the problem is always helpful.

Sincerely,

The Unibet Community Team

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Community Manager
Community Manager

Extra post for accepted solution.

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Community Manager
Community Manager

Extra post for accepted solution.

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Sakymbo Rank 3
Rank 3

I accidently put 87€ bet when i was trying to put 0.87€ is there anyway this bet could be cancelled

Screenshot_2016-12-15-07-01-15.png

 

 

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AndreiBN Rank 25
Rank 25

@Sakymbo Hello,

There are still 4 more hours before the game starts,so you might get a chance to cancel your bet.But is it a single bet slip? Because if it is so,you may use the "cash-out" option and take your money back,with a very small lose.

Or try to contact live support.Sometimes it's possible and sometimes it isn't, depending on the circumstances. In order to get the best chances of having your bet cancelled, you should contact customer support soon as possible.However,It's done purely as a good-will gesture, as Unibet's T&C clearly state that a bet can't be cancelled once accepted:

Or maybe @Stubbe-Unibet or @Marco-Unibet can help you and cancel the bet before it starts. Smile

"When things are bad, it's the best time to reinvent yourself"
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Sakymbo Rank 3
Rank 3

Its a single bet but i dont have cash out option available...

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AndreiBN Rank 25
Rank 25

The "cash-out" options should most likely be available when the match starts or close to the starting match.It depends of so many things.But if you can't get it cancelled before it starts,i suggest that you follow the match right when it's kick off time and maybe get a chance to cash-out.

But hopefully you will be able to fix the issue before Smile

"When things are bad, it's the best time to reinvent yourself"
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Moderator
Moderator

Welcome to the community, @Sakymbo, and thanks for posting your question here Smile

@AndreiBN helped you out with the questions very nicely - I'll just confirm what he wrote earlier today.

If you place a bet with a higher stake than you intended, you can contact customer support on live chat and ask if you bet can get cancelled. Please note that you'll need to contact live support shortly after (within 30 minutes or so) the bet is placed in order to have a realistic chance of getting the bet cancelled. We're not always able to cancel a bet, as it depends on things like odds change, start time of the event, etc.
@Stubbe-Unibet, @Jeppe-Unibet and I are happy to ask the sportsbook department if we can cancel a bet, but we might not see your request in time, so I'll advise you to contact live support when needed.

Regarding the cash-out function, you're usually able to cash out if we're offering the same bet type on live betting - keep in mind that in some occasions, you won't be able to use this function, even though the bet type was offered both on pre-match and live. There's no guarantee for cash-out but if you see the live icon when betting pre-match, there's a good chance that you can cash out, once the match starts.

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nelu6362 Rank 11
Rank 11

I have a problem yesterday can not open Unibet poker for play .zice gives me error as the Track page can not be accessed .we found faults .sa Is it from my computer but no Internet or phone me go any can anyone help with advice

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AndreiBN Rank 25
Rank 25

@nelu6362

There was some kind of log in issues yesterday with the Interenet Provider, Telekom,and they are trying to fix it today.You can read more about it in tis thread :

https://www.unibetcommunity.com/t5/forums/v3_1/forumtopicpage/board-id/Poker/page/1/thread-id/11516

"When things are bad, it's the best time to reinvent yourself"
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nelu6362 Rank 11
Rank 11

ANDREI BN                                      Thanks for reply I called and Telekom and still believe that the internet is to blame .sper to solve because I miss playing at Unibet

"When things are bad, it's the best time to reinvent yourself"
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