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Moderator
Moderator

The freespins are there for you now, @ArtyMcFly Smile If you open the slot game Divine Fortune, you should receive a notification saying you're about to use the freespins.

Good luck Cash

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ArtyMcFly Rank 14
Rank 14

Justfun2017 wrote:

I wouldn't worry about them, You have no chance of converting them to cash complete waste of time.


I thought that comment was overly cynical @Justfun2017, but I know what you mean now. I want to thank Marco for sorting out the issue, but it was indeed a waste of time. My 100 free spins netted a "bonus" of £1.86 (so I ran at almost double EV), but evidently the cash isn't available in the poker client. Apparently I can only add the money to my bankroll (and eventually cash it out) if I play yet more stupid slots with real money in order to clear the bonus. Since I have no intention of ever doing such a thing (I'm not a slots degenerate), the "free money" is effectively unconvertible. #StupidGame

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Community Manager
Community Manager

@ArtyMcFly If you open the slot again, do you see the bonus balance on it and are you able to play from it?

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ArtyMcFly Rank 14
Rank 14

Jeppe-Unibet wrote:

@ArtyMcFly If you open the slot again, do you see the bonus balance on it and are you able to play from it?


The bonus balance showed up in my cashier like this:
freespins bonus.png
So I when I opened up the slots game again, it said I had £176.61 available, but the bonus isn't available for poker. My poker cashier only had £174.75 in it. I also found this information:
freespinsbonusterms.png
(Link: https://www.unibet.co.uk/casino/free-spins-bonus#filter:netent-slots-game-list-7-420495)

I have no desire to use any real money on -EV games in order to clear a very small bonus. I understand these kind of bonus terms are fairly standard for online casinos (and effectively mean "Have some free spins, but you can't cash out your winnings unless you spend some real money, because there is no such thing as a free lunch") and cross-selling products like slots to poker players is one way the company maximises revenue, but I'm not part of the target market. I'm on Unibet solely for poker. I only played the freeroll poker tournament for a bit of entertainment, so it doesn't really bother me that I can't cash out the spin bonus (it's only 2 quid anyway!), but I'd wish I'd known the "free spins" weren't quite as free as they appeared. I guess I should have read all the small print on the website before registering for the tourney. (I can't remember if it had any details in the poker tournament lobby or the email that told me about the tourney. I don't think it did. I probably wouldn't have entered if it said something like "Win bonus slot spins. Note: requires real money slot play to clear the bonus".)
Oh well. Lesson learned. I'll get back to playing skill games now. Smile Have a nice weekend!

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Community Manager
Community Manager

Completely fair not wanting to spend your own money clearing the bonus,  the 1.86 will be there and available on the slots should your account hit 0 Smile - though I do belive they have a 90 day run time. The flip side of the coin would be, that if you played from the bonus even though you had own money on the account and won something big(which would then become part of the bonus money until wagered), you'd be less than happy, I know I would Smile   

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alucard91 Rank 2
Rank 2

i win 25 free spins on cuddly cutties but unibet romania dont have this game..... you can give me 25 free spins to another game?

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AndreiBN Rank 24
Rank 24

alucard91 wrote:

i win 25 free spins on cuddly cutties but unibet romania dont have this game..... you can give me 25 free spins to another game?


Hello @alucard91 You can read more about it on this thread : 

https://www.unibetcommunity.com/t5/Help-Support/Loyalty-wheel-prize-Cuddly-Cuties-not-available-for-...

It will be available for romanian customers pretty soon,so they will not chance it for the time being Smile

"When things are bad, it's the best time to reinvent yourself"
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