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baarda63 New member
New member

Whay offer a promotion for free bet if never give back that free bet?

 

 

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Community Manager
Community Manager

Hi @baarda63 and welcome to the community! I checked your account to see which promotion had been used, and in this one the Freebet would have been added if your bet had been a winner - but that unfortunately wasn't the case as your bet was on Sweden to go through to the semi-finals.

/Jeppe

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Community Manager
Community Manager

Hi @baarda63 and welcome to the community! I checked your account to see which promotion had been used, and in this one the Freebet would have been added if your bet had been a winner - but that unfortunately wasn't the case as your bet was on Sweden to go through to the semi-finals.

/Jeppe

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Roose Rank 3
Rank 3

hello

I have placed a bet on France-urugay for 20 euro's. You would get a 5 euro free bet if france win and scored a goal.

So normally i would have a free bet of 10 euros.. but I never had the free bet.

 

Thank you 

Jens

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Moderator
Moderator
Hi @Roose and welcome to the Community Smile I would need a bit more information about the offer you accepted and placed the bet for in order to investigate this for you. The last Bonus that I can see that you have opted in to is Croatia - England: Earn € 25 in free bets! but nothing on France - Uruguay unfortunately.
The promotion might be something exclusively related to your market which I will be able to investigate tomorrow, but any additional information about the Bonus is highly appreciated in the meantime Smile

/Ray
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Roose Rank 3
Rank 3

Goodmorning,

Yes it was the same lik croatie-Engeland. earn 25euro for free bonus with france-urugay. I placed a bet on france to win with 20 euros. I won but i never had the free bet. 

 

eguliere speeltijd: Frankrijk Inzet: €20.00 Noteringen 2.00 

Coupon-id 1490510935

Status Gewonnen Uitbetaling €40.00

 

mvg

Jens

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Moderator
Moderator
Hi @Roose , I am having a hard time following up on this, I can't seem to find anything matching your description. Fact is that you did accept a promotion for Croatia - England, the one below.
https://nl.unibet.be/promotions/sportsbook-promotions/football-promotions/free-bet-frenzy
But not one that is resembling this for France - Uruguay.
This promotion does not extend to other bets, it was only for the Croatia - England match. Is it possible that this is the root of the confusion?

/Ray
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