Unibet Community

Ask questions, get help and enjoy Unibet
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
GothMoth Rank 16
Rank 16

Hello, I've received the free bet today, but it says " Valid for event group that has been closed. " although it expires on 2018-05-14 00:59.

When I select a bet the free-bet option hides in a second and I tried several option from the final..

@Ray-Unibet  @Jeppe-Unibet   any ideas why this happens and could you fix it till the final please?

Here is the promo page link:

https://www.unibet.com/promotions/sportsbook-promotions/euro-song-contest-bet

0 Likes
Reply
2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator
Moderator

Hi guys.
@GothMoth, indeed the free bet was added but according to the post above you are unable to use it, this might be tied to the currency set in your account like the previous errors encountered. I've deleted and re added it
@Purps, I had a look at your account and according to the terms of the promotion it sais: "Bets have to be placed on Euro song contest between 00:01 CEST on 8th May and 23:59 CEST on 10th May to get the €10 Free Bet."
Which you did complete, but having used a profit boost on one of them, that didn't count so the total amount ended up under 20 eur thus Free bet not being added.
I've added you a 10 eur Free Bet out of our goodwill gesture but please note that any bets placed with a profit boost in situations like this do not count towards the completion of such promotions Smile.

/Ray

Reply
GothMoth Rank 16
Rank 16

@Ray-Unibet wrote:
Hi guys.
@GothMoth, indeed the free bet was added but according to the post above you are unable to use it, this might be tied to the currency set in your account like the previous errors encountered. I've deleted and re added it

Thank You, Sir Smile

Reply
16 REPLIES
Purps Rank 15
Rank 15

This may be a stupid question, but did you bet €20 on semifinals?

  1. Opt-in below
  2. Bet €20 or more during the semi-finals 8th and 10thMay (minimum odd of 1.40)
  3. Receive a €10 Free Bet for Final on Saturday!
  4. Free bets will be credited on the 11th May 12:00pm latest
0 Likes
Reply
GothMoth Rank 16
Rank 16

Of course I did and even received a free bet for this Laugh The problem is it can't be used for now.

0 Likes
Reply
Purps Rank 15
Rank 15

Hehe, I said it may be a stupid question Angel

I see Ray is around, I bet he will sort this out soon enough.

GL with the bet Thumbs Up

Reply
Moderator
Moderator

Hi guys.
@GothMoth, indeed the free bet was added but according to the post above you are unable to use it, this might be tied to the currency set in your account like the previous errors encountered. I've deleted and re added it
@Purps, I had a look at your account and according to the terms of the promotion it sais: "Bets have to be placed on Euro song contest between 00:01 CEST on 8th May and 23:59 CEST on 10th May to get the €10 Free Bet."
Which you did complete, but having used a profit boost on one of them, that didn't count so the total amount ended up under 20 eur thus Free bet not being added.
I've added you a 10 eur Free Bet out of our goodwill gesture but please note that any bets placed with a profit boost in situations like this do not count towards the completion of such promotions Smile.

/Ray

Reply
Purps Rank 15
Rank 15

@Ray-Unibet wrote:


@Purps, I had a look at your account and according to the terms of the promotion it sais: "Bets have to be placed on Euro song contest between 00:01 CEST on 8th May and 23:59 CEST on 10th May to get the €10 Free Bet."
Which you did complete, but having used a profit boost on one of them, that didn't count so the total amount ended up under 20 eur thus Free bet not being added.
I've added you a 10 eur Free Bet out of our goodwill gesture but please note that any bets placed with a profit boost in situations like this do not count towards the completion of such promotions Smile.

/Ray


Ohh, Rayyyyyy .... I didn't really participate in this promo, I was just trying to help GothMoth with his issue. Angel

I don't think we even had this promo in Finnish unibet.... We had the profit boost that I used, not sure if every country had that.

You may remove the good will gesture if you will, since I can't see any reason why I would have deserved it Happyshy

Reply
livertool Rank 22
Rank 22

@Purps

Just make a bet for Saara to win and ask freeroll worth of wins. What are the odds for Saara? Somewhere around 100? Very Happy

"I've done the math enough to know the dangers of our second guessing"
0 Likes
Reply
Moderator
Moderator

Scared Geez indeed, double checked and you are not opted in. Thanks for being up front about it @Purps, I've removed it.
T.hanks.gif

 

Reply
Purps Rank 15
Rank 15

@livertool wrote:

@Purps

Just make a bet for Saara to win and ask freeroll worth of wins. What are the odds for Saara? Somewhere around 100? Very Happy


I think it was @51 earlier today... I already have her to not finish in top10 @ 4.00... pretty happy with that.

But I was also happy with Denmark leading 3-0 after 2 periods today Teardrop

Reply
livertool Rank 22
Rank 22

@Purps

Maybe if she grows beard for tomorrow she might win. Oh no, that´s already been done Very Happy

"I've done the math enough to know the dangers of our second guessing"
Reply