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BigMoneyJ New member
New member

Hi. I am currently having a slight issue with unibet. I sent bunch of documents 3 days ago (8 in total). I carefully read what they requested from me since they can take a whopping 5 days to check documents. Ok fair enough I resent that one document and contacted them to review it for me. Unfortunately they refused to check it and I probably have to wait over weekend to get paid. I tried to tell the employee that honestly that previous document was exactly what they requested and it might have been denied by accident. She did not want to talk to verification team.

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Moderator
Moderator

Hi @BigMoneyJ!
I reviewed your account personally as well and I can see you provided the document which was requested today!
I am sorry you had to wait longer than the initial 3 days for this verification to complete, this was partly because the first picture provided is a pic taken with a mobile of the PC screen and in this format, we cannot accept it due to licensing issues , the PDF sent today looks good though!
I have contacted the agent responsible for approving your documents and I am happy to say that the document is approved and the payout was finalized a couple of minutes ago.
Thank you for your patience and understanding in this matter.

/Rajmond

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4 REPLIES
Moderator
Moderator

Hi @BigMoneyJ!
I reviewed your account personally as well and I can see you provided the document which was requested today!
I am sorry you had to wait longer than the initial 3 days for this verification to complete, this was partly because the first picture provided is a pic taken with a mobile of the PC screen and in this format, we cannot accept it due to licensing issues , the PDF sent today looks good though!
I have contacted the agent responsible for approving your documents and I am happy to say that the document is approved and the payout was finalized a couple of minutes ago.
Thank you for your patience and understanding in this matter.

/Rajmond

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desinere Rank 16
Rank 16
Maybe @Ray-Unibet you can add this case to solved so it is not open case,have a nice day!
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pazcali1 New member
New member

Screenshot_20180618-131958.pngand dont want to pay the 4000 euro has been taken off my account they don't answer on my question always you list wait we sent a email day after day.....

 

 

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Community Manager
Community Manager

Hi and welcome to the community @pazcali1 Smile Thanks for posting, I checked the case and at the moment we're awaitin final word from another department before we can comment on the status of your withdrawal - sorry for the wait.

You mention at the end that we don't want to answer your question, so just to be sure - what is the question?

Thanks,

/Jeppe

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