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Rank 10
Rank 10

Hi there...  

I've used 1.000 of my bonuspoints to buy 5 EUR bonus (x2)...i just received notifications that i've "received a bonus. 5 EUR bonus"... 2 notifications...shouldn't i have 10 EUR  in my bankroll? did i misunderstand something? any way i can get the points back so i can exchange with something else? like a 10 NL cash ticket?

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Community Manager
Community Manager

@Sabali The bonuses are released in increments as you play and thus not added in cash immediately. Fair mistake to make though and I've exchanged the two bonuses for a NL10 ticket Smile

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Community Manager
Community Manager

@Sabali The bonuses are released in increments as you play and thus not added in cash immediately. Fair mistake to make though and I've exchanged the two bonuses for a NL10 ticket Smile

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Rank 10
Rank 10
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Rank 2
Rank 2

hello, 

i spent 20000 bonus points to get a 20eur tichet for nlh 4eur but i made a mistake i wanted the 20eur for 4eur omaha cau you help me change it?

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