Unibet Community

Ask questions, get help and enjoy Unibet
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Norsup New member
New member

So ive been a costumer here for a couple of years now. I think its called lojalty buy now, any how. My concern is the way Unibet acts on its costumers in  general, what i mean is the amount you use on betting/poker/casino towards what Unibet gives you back.

Obviously the more money you spend the more the give you back?? Nah.. lets say you use 10000k what would you expect in return? I know Unibet has a HeartHeartsHeartty policy here.

I contacted support regarding this question and the reply was quick and cheeky. That kind of quick so you know it was a copypaste and cheeky in that kind of way you talk to a kid.

- They more you log in or make an deposit they bigger are the chances that the Unibet crew notices you. And if we here at the green firm notice you its a big chance you would get ticket to charlies choccolate factory. ( said with a kind of phonesales man voice )

Anyone else been thru the same ignorance? Really makes you feel appreciated, dosent it?

Reply
10 REPLIES
VikingsAF Rank 20
Rank 20

I actually had the same experience few days back. I didn't ask for a bonus, but they said I would get one for the loss I had (by accident). And when I ask now, they say I'm not eligible. 

But apart from that... Unibet does its job pretty good. 

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
0 Likes
Reply
Moderator
Moderator

Welcome to the community, @Norsup. Thank you for the feedback Smile


Norsup wrote:

I contacted support regarding this question and the reply was quick and cheeky. That kind of quick so you know it was a copypaste and cheeky in that kind of way you talk to a kid.

- They more you log in or make an deposit they bigger are the chances that the Unibet crew notices you. And if we here at the green firm notice you its a big chance you would get ticket to charlies choccolate factory. ( said with a kind of phonesales man voice )


Had a look at the contact history. The only time you've been in contact with us this year was two days ago (sorry if there's a chat or email I've missed). You were in touch with my colleague, Tom, who didn't necessarily provide a bad service in my opinion - you asked about how the bonus system works and he replied with as much info as he could. Here's the translation of what he wrote:
Our dedicated bonus team will follow up on your activity regularly. The more you visit us, the bigger is the chance of getting noticed. Our representatives consider things like deposits and activity when calculating the bonus. Playing different products on Unibet will also be seen as an advantage. 

We're not afraid of admitting a mistake when we receive a complaint here on the community but tbh. I don't see what's wrong with the agent's reply, except for the "getting noticed" phrase which could've been explained in another way. Although most support agents use templates to respond quickly whenever it makes sense to do so, it shouldn't feel like you're chatting with a robot, certainly not a negative one - I just don't think it's the case with this chat. 

The only thing I would've done differently is checking if there actually was an available bonus - because luckily there is/was Happy Saw that you just were in touch with my other colleague who sorted out the bonus for you. Even though your question in the first chat regarding the bonus mechanics was leaning a bit towards a bonus request, you didn't ask the agent directly so can't really give him a hard time on that detail.

If you're unhappy with the bonuses you're getting, that's another story. It doesn't hurt to ask so please don't hesitate to contact us in the future, even if we end up declining your request once in a while Smile

0 Likes
Reply
prissi74 Rank 10
Rank 10

Hi, 

I also dont have good expirience with live chat.

the last chat conversations i hade they couldnt help me , if i asked a questions about ongoing promotions they dident know about the promos or if I ask for a bonus ( a free no deposit bonus like some free spins or so) they say im not eligable at this time and to look at the promotions you offer or send a email to support and ask them, the problem is that most of the time I dont even get a answer on my mails and if i do then couple days later and they also say theres no bonus at this time...... ...I play almost every day and spend about 800-1200€ a month , what more do i have to deposit to get a litlle something free from unibet?! ... i am registered here for so many years and still a loyal deposting player spending my money here.

the promotion side in germany, i dont know when this side got updated the last time....there is one bingo promotion listed called   "Roll on Sunday" and it says every Sunday from 20:00-21:00 CET in march

It is so much different to the UK side, there are great promotions and a lot more going on !!!

Yesterday i hade a notification in my bingo lobby saying i recived a minigame voucher, I checked but there was no voucher for any minigame. I ask live chat ( guido ) where it is and if he can check and he said wait a moment he will check my account and be back , I waited about 25 minutes suddenly he came back and the only thing he said  is " thanks for using livechat and just left without saying anything about the question i had and the minigame voucher i still dont have !!!

0 Likes
Reply
livertool Rank 19
Rank 19

" I waited about 25 minutes suddenly he came back and the only thing he said  is " thanks for using livechat and just left without saying anything about the question i had" Rofl  That cracked me up Rofl

gettyimages-4918680801.jpg

"I've done the math enough to know the dangers of our second guessing"
Reply
VikingsAF Rank 20
Rank 20

@Norsup but luckily we have here super @Marco-Unibet and super @Jeppe-Unibet. They'll  fix it for you

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
Reply
Community Manager
Community Manager

Thanks for posting your feedback here @prissi74, I'll check up on the contacts and for a potential bonus before getting back to you Smile

/Jeppe

Reply
prissi74 Rank 10
Rank 10

Hi again, is there anything new about missing minigame voucher ?

0 Likes
Reply
prissi74 Rank 10
Rank 10

Sorry to say that but if I have any problems again with a bonus or any promotions it is better just to forget about it and keep on going before I try to get any help or answers because this is  a waist of time.....  

0 Likes
Reply
steppek77 Rank 14
Rank 14

prissi74 wrote:

Sorry to say that but if I have any problems again with a bonus or any promotions it is better just to forget about it and keep on going before I try to get any help or answers because this is  a waist of time.....  


Maybe most of the Unibet staff are in Las Vegas Smile

Reply