Rank 3
‎05-01-2017 12:02 AM

Blocked from making a withdrawal

Hi

I won some money from a couple of bets at Villa Park on Boxing Day - the money successfully entered my account the following day.

However - on trying to withdraw the funds I am getting the following error messages:

"Something techy just happened and our server didn't like it. Please try again later or contact us and take comfort....our IT crew is now aware."

"OOPS!
You're currently blocked from making a withdrawal. For more information, please contact us."

Well, I have contacted you, by live chat, by phone, by email. Each time I'm told someone will phone me to verify my account (as far as I'm aware, my account is fully verified, at least that's what I'm told when I click on the "Verify Account" link.). I still haven't received a call despite letting you know that I'm happy to take calls throughout the day.

Could you please help me out with this one?  Not having the best of experiences with Unibet, I'm afraid... Sad

Thanks - I can be contacted by phone anytime tomorrow.

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7 REPLIES
Moderator
‎05-01-2017 12:14 AM

Re: Blocked from making a withdrawal

Sorry to hear that @eddie494, but thanks a lot for letting us know about it here on the community! I'm at the end of my day right now, and the people I need to get in touch with has left the office a while ago, but I assure you that we'll be looking into this tomorrow so you can get that call as soon as possible!

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Rank 3
‎05-01-2017 12:18 AM

Re: Blocked from making a withdrawal

OK, thanks, have a good evening! Ok

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Moderator
‎05-01-2017 02:46 PM

Re: Blocked from making a withdrawal

Hi @eddie494,

My colleague tried to call you 30 minutes ago to fix the issue with your account.

Please let us know when when you'll be available so we can try again Smile

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Moderator
‎05-01-2017 05:49 PM

Re: Blocked from making a withdrawal

@eddie494, great to see that you got in touch with my colleague from customer support Happy 

The last thing you'll need to do is to change your password. Once you've logged in, go to My Account - here you'll see a menu on the left side of the screen. Go to Account -> Edit Details, where you'll be able to change the password.

Please reply to this post once you've changed the password, and I'll get my colleague from the player safety team to unblock withdrawals Smile

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Rank 3
‎05-01-2017 11:09 PM

Re: Blocked from making a withdrawal

Hi, my password has now been changed.

Thanks for all your help so far!!

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Moderator
‎06-01-2017 12:49 PM

Re: Blocked from making a withdrawal

You're very welcome, @eddie494 - glad I could help you Smile

I'm happy to confirm that you can now request withdrawals Ok

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Rank 3
‎06-01-2017 09:16 PM

Re: Blocked from making a withdrawal

Thanks for your help, wuiithdrawal has been made! Rockon

Solution
Accepted by topic author eddie494
‎06-01-2017 09:16 PM
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