I have discovered that you can ask for a bonus, in chat or email, and if you are "lucky" you will receive one - more often than not its free money. Sometimes you can have several in a month, sometimes none for weeks. Anyone know what the "bonus-team" are looking for when they decide?
Of course there is a turnover condition and maybe a deposit condition prior to receiving it. If you withdraw money the bonus tally will reset. If you have a bet still alive you will get a no from the support. These are my observations, anyone have more info please share. In an ideal world - we would all have a bet-bonus-counter somewhere on our page where we could follow our advancements. Oh right, you can only ask for a bonus once a day 
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When I worked in support 3.5 years ago, we looked at criteria such a amount deposited and withdrawn (usually in the last 30/60 days or so), bonus amount received, date of last bonus received etc. I'm not sure about the exact criteria used today, and I'm fairly certain it's not something I can post here. I do believe there's a very clear set of guidelines in this area though, and it shouldn't matter which agent you speak to 
When I worked in support 3.5 years ago, we looked at criteria such a amount deposited and withdrawn (usually in the last 30/60 days or so), bonus amount received, date of last bonus received etc. I'm not sure about the exact criteria used today, and I'm fairly certain it's not something I can post here. I do believe there's a very clear set of guidelines in this area though, and it shouldn't matter which agent you speak to
