Hello, I'm really upset right now, because my account is not being activated for over a month now. I'll start from the beginning. I've created my account under the name and surname of Karolina Drage, this surname isn't my real surname (I know I broke the rules but I'm really sorry), I just don't like using my real surname and I didn't know that this would be a problem. So I tried to cash out my winnings, and my account got blocked and in order to activate it I needed to provide a lot of things. Credit card info, passport photo and even living residence declaration, I've sent it ALL to the support and they said it would take up to 5 days to verify, well it's been almost 2 weeks and again I contacted them and they said it will now take up to 6 WEEKS! Can you please resolve this issue? I've sent everything they asked me for, isn't that enough to activate and change the surname on my account? Sincerely, Karolina(real surname Burbulyte). By the way i am writing here from another account because my original account is blocked and I cant not log in here. The blocked account nickname is karolinaer.
Solved! Go to Solution.
For once, i´m not sorry that someone is suffering for long account verification. Are you going to give wrong year if birth too when you feel you are too old ?
Maybe this long wait makes you think twice next time when you think of doing something like that
Ofc it is easily changed, peeps getting married and so on but doesn´t mean it is ok.
Just annoying that people don´t think and are giving wrong names, using others credit cards or accounts and what not. And then we wonder why they need so much information to verify accounts
My account is frozen for more than two weeks. Unlike the author of this topic I registered with my real name and surname. On 27th of March they requested verification so I sent them what they want. Since 4th of April they didn't reply to my email (it included back side of my id).
What is really annoying I'm unable to play with my money beacuse they blocked my fund. I have to add that I succesfully verified my account 3 years ago and since then I've played in unibet from time to time. I never had any problems but I don't think I can trust this company anymore.