Good thing i decided to keep things simple and have only one card / bank account for online poker.
Honestly i don't know if i'd have the patience for all of this. Probably called it quits in the first week.
I think i have 2 other cards that i have used, from banks that i don't use anymore, not for 10 years. I beg Unibet to ask for those so i can't use my money on them
@ReCorpH is there some timeline to ask those? Due gdpr, what is the timeline that you can ask information (cause i think there is) ?
@ReCorpH You definitly don't need to apologise! You offered some alternative solutions, wherefor thanks!
I'm sure in the end Worldline will reply one of the online forms I fill in, the deadline is September for the next UK Tour online.
Pretty optimistic about that deadline :-)
Got an email from my bank (so not WOrldline) with some advice if Worldline doesn't answer the request to send bankstatements.
She gave me number to call and to put an official complaint to them so they are forced to reply, so that's the next step :-)
the quest to unfreeze my account continues...
btw: to be clear, i mean an official complaint against worldline, not unibet. Nothing wrong with verification of an account ofcours, it's my fault to have used a second deposit method in 2017 (visa instead of the usual paysafe card), so i realise now, no blame at unibet.
@wwaanneess It does sound very frustrating with the conflicting information from your bank and Visa. We always advise to contact the bank for this information, and it's actually the first time I've heard of it not being available on an active account, even though it's an old card. Honestly, I thought they were compelled legally to keep such information when you're a customer there.
Sorry to hear about the troubles, I hope it can be cleared up soon.