As @Livertool said, this really lacks commen sense!
I understand why they want see purchase from that 2017 card to see that it was yours, just don't understand if they are going to ask it, why they don't do it in reasonable period of time that peeps has actually chance to deliver the information and not after years has past by. They could easily at least put some section to verification page where you could update and verify yourself if you use new payment method. It would be easy to upload receipt of payment there just in case they would like to see it one day.
But anyways, like said i think all they want to know that card has belong to you in the past so if you can find at least some payment used by that 2017 card in yout bank history maybe that would convince them 8or not) even if that payment wouldn't be those deposits from 2017 but something else. But if you lost that card in 2017 then that isn't really option too.
Over and out, can't think anything else that might help you- Hopefully you get it sorted
Hey @Gpa and welcome to the Community! Could you send me a PM regarding the call and I'll then verify it for you.
@wwaanneess, as @Livertool said, I'm fairly sure that's the verification issue here as well. So ownership of that card is required, if you want you can send me a PM and I'll try and sort out some ways to verify it rather than those exact deposits. I can't guarantee it'll work but it will be a step forward.
@ReCorpH yes I know what you're saying, there are def people claiming to be correct and are not , anyway I kinda over it, realising that there will be probably another UK tour later this year and by than I'll definitly will have sort it out, so I can use my tickets then. I really have to thank you for taking the time to look into it and all!
@Gpa definitly not saying Unibet is scamming! With my experience over the last ten years I must say that they are really good their customers, for exemple with the exchange of tickets into smaller ones, with their willingnes to extend expired tickets, the amount of free tickets they give in streams, ... I was frustrated over it all because I was really looking forward to play UK Tour online this Sunday, but there will be another online UK Tour in a couple of months (at least I think that is what I read somewhere).
So people who follow this, it's coming to an expected sad end... @ReCorpH did everything he could to come to a middle way solution, but customer service replied me they really need these bank statement of 2017, that I'm still waiting for WORLDLINE to send me, probably will take another week or so... Thanks @ReCorpH for your try, you're a good guy!
I'm a micro-low cashgame grinder, which is not so exciting, but what excites me most in poker is grinding up small sattelits on the side to be able to play 'bigger' tournaments. In the 10 year I'm playing I attended 3 Unibet Opens in Talinn, Cannes and Kopenhagen, one Belgian Championship in Blankenberge and one UK Tour in Brighton, apart from some other events with Partypoker. Was really looking forward to play this UK TOUR online event too tomorrow, but due to very strict verifications (started 3 weeks ago) I'm blocked from playing it.
This feels like the biggest badbeat of my poker career! I know I'm probably not gonna cash the event, just playing it always feels so much fun! But yeah...
Live and learn!
@wwaanneess I feel really bad for you with all this. I'm the same as you, low stakes but playing the satties for the live experience, and to be honest not really looking forward to playing the UK leg online on Sunday, that's not why I started playing them. (If I survive till the end of registration I'll regard that as a result ) At least I'm getting the chance to play, unlike you in this poor situation, best of luck going forward.
little update of my misery: still no mail back from worldline with the bank statements of June 2017.
Called Fortis and Worldline again and they say again that it's the other side that has to provide the info or use the website they both suggest, but after 14 days still no answer from filling in that online form, they suggested I fill it in again, which I did...
beyond frustrating !!!
update: still not a single reply from Worldline... Have filled in the form for a second time last week and at the end of the week will fill it in for third time and will keep doing it every week because I really want to play on Unibet again
what i'm not going to do anymore is to call them, because it's quite expencive 0.30 cent per minute and the only thing they say after long time waiting, is they can't help but I have to go to that online form which i did two times now...
it's very frustrating, i know i haven't used anyone else his or her credit card to make these payments, but there's no way to prove it, i can only get those bank statements until Worldline finally sends me them through that online form...