revvv Posted January 20, 2021 Share Posted January 20, 2021 hi , i updated the poker app yesterday 19.01.21 ( on macOS High Sierra version 10.13.6 ) and it doesn't open at all . I tried to find help at live support but they don't know the problem . Thank you Link to comment Share on other sites More sharing options...
revvv Posted January 20, 2021 Author Share Posted January 20, 2021 1 Link to comment Share on other sites More sharing options...
Nikzzzz Posted January 20, 2021 Share Posted January 20, 2021 I have had the exact same issue ever since the new release yesterday. I also contacted support who knew nothing. @revvv We are probably just going to have to wait for a fix. Not sure how it is possible to release a update without properly testing it on all devices... Link to comment Share on other sites More sharing options...
revvv Posted January 20, 2021 Author Share Posted January 20, 2021 yes Nikzzzz I think you are right Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 20, 2021 Share Posted January 20, 2021 Surely all updates are tested on all devices/platforms, but @Stubbe-Unibet can surely tell more or request more information if needed. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Nikzzzz Posted January 20, 2021 Share Posted January 20, 2021 @ReCorpH wrote: Surely all updates are tested on all devices/platforms, but @Stubbe-Unibet can surely tell more or request more information if needed. :)One would assume so, which is why i thought the problem originally was one mye end. However this is now the second time in the last 10-15 updates where i am not even able to open the client after an update, before it has turned out that others are having the same issue. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 20, 2021 Share Posted January 20, 2021 Thanks for reporting the issue! We're looking into it. Likely related to you being on an older version of OSX. We unfortunately don't have the resources to test on every single Windows, Mac, Android and iOS version ahead of each release, so the latest OS versions are generally prioritized :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Nikzzzz Posted January 20, 2021 Share Posted January 20, 2021 Thanks for your answer @Stubbe-Unibet. I understand the challenges with testing on different platforms. However we are not talking about a small bug that is hard to locate, but rather the app not even opening. It should be possible to at least know if the software is working at all on somewhat used operating systems. I am currently on MacOS High Sierra 10.13.6(update from november 2020), with a device from 2016. While indeed an older version High Sierra still has about a 10% marketshare of mac users. It would be nice if in the future there could at least be a note either for support or in the decription of the new download, so i and others dont have to try all kind of sorcery to get the app to work when there is nothing that can be done 😃 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 20, 2021 Share Posted January 20, 2021 @Nikzzzz, All OSX versions is less than 5% of total. High Sierra is less than 9% of these 5%. There're 6 major Android version with a higher user share, 9 iOS versions, 2 Windows versions and 2 OSX versions. So it's 20th on the list of systems to be tested. But I do hear what you're saying, and we will of course try to get the issue fixed asap. Note that I can't say if it's a general issue with 10.13.6 just yet. Browser client is always there as a backup :) I'll see what we can do with release notes, in terms of including tested OS versions info. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
revvv Posted January 20, 2021 Author Share Posted January 20, 2021 Hi Stubbe , thanks for trying to resolve the problem I appreciate this. I want to say that the browser client as a backup is not an option for some players who plays 7-8 table at once every day like me. Thank you Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 20, 2021 Share Posted January 20, 2021 If you're playing 5+ tables or several sites, it has its complications, but for more than 99% that won't be the case and the web client is a great alternative* :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Nikzzzz Posted January 20, 2021 Share Posted January 20, 2021 Yes, i said it had around a 10% marketshare of mac users. I understand completely that that is not a significant amount of your total player pool. I am not expecting there to be detailed testing, or postponement of release if problems are found. I won't claim to have much knowledge of how your testing works, but I will still stand by what i said that spending 10 seconds and opening the dektok app seems like a reasonable check to do for at least the 20 most used systems 😃 The browser client is working fine, and this is more feedback than a big issue for me 👍 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 21, 2021 Share Posted January 21, 2021 Any chance you can help me with the log file? Not sure it'll have anything interesting but would like to have a look. It's a text file found in the general documents folder :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
The_Student Posted January 21, 2021 Share Posted January 21, 2021 This is the only log being created when opening the app :P Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 21, 2021 Share Posted January 21, 2021 Hey guys. Please test if this one works for you: https://we.tl/t-UxqKTCwDbS Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Nikzzzz Posted January 21, 2021 Share Posted January 21, 2021 Works @Stubbe-Unibet Link to comment Share on other sites More sharing options...
revvv Posted January 21, 2021 Author Share Posted January 21, 2021 thank you very much Stubbe Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 21, 2021 Share Posted January 21, 2021 We have pushed the new Mac client, so if you've had issues, simply update/install the latest version. No need to download from above link :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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