Heroix Posted July 6, 2019 Share Posted July 6, 2019 helloout of the sudden neteller is not available for me when i try to withdraw money.it has been available all the time for me (inluding a short break when andrew fixed it), so i wonder if iam the only one.i already contacted live chat but the nice lady couldnt help me and couldnt reach the department which is responsible for it. regards 1 Link to comment Share on other sites More sharing options...
Nestabear Posted July 6, 2019 Share Posted July 6, 2019 Try moving funds from South Africa then you'll see tuff... it's a nightmare @Heroix Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Heroix Posted July 6, 2019 Author Share Posted July 6, 2019 well, neteller for me worked like a charm with a short exception. also support is great.there is nothing i can complain about, but if they removed the neteller option for good i will leave unibet for good. Link to comment Share on other sites More sharing options...
Heroix Posted July 6, 2019 Author Share Posted July 6, 2019 hmmm... quite some views and it seems iam the only one with the problem? also no answer from some official person :/ Link to comment Share on other sites More sharing options...
_TomeR_ Posted July 6, 2019 Share Posted July 6, 2019 Hi @Heroix ! Tag the mods, @Ray-Unibet and @Jeppe-Unibet... They may help you :) 1 Link to comment Share on other sites More sharing options...
Heroix Posted July 6, 2019 Author Share Posted July 6, 2019 thx. @RayL or @JeppeL can you help? 1 Link to comment Share on other sites More sharing options...
Duka Posted July 8, 2019 Share Posted July 8, 2019 Are mods seriously ignoring this? Didn't even recieve email about removing neteller/skrill support. Guess they don't care about cutting off players like that. 1 Link to comment Share on other sites More sharing options...
Heroix Posted July 8, 2019 Author Share Posted July 8, 2019 i just wonder if they removed for everyone.maybe i made too many withdraws with neteller or something? they could have told me and i even wouldbe fine paying a small fee for a withdrawal. but removing it without any warning or information leaves kindof a bad taste.i also contacted support twice now (live and email) and heavent heard back. get a feeling like iam beeing ignored afterbeeing a customer for years. Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 Hi guys, @Heroix, @Duka. Sorry for keeping you guys waiting with an answer, our payments team has already confirmed that they are looking into the issue and they are doing their best to investigate and fix this. I've looped myself into the communication of this and will keep an eye out for any updates. Naturally as soon as I know more you guys will be first to know. Sorry again for he late reply, we are not able to offer a live service with the Community just yet, this meaning that an answer might sometimes take some time, but our Live Chat service is open 24/7 and more than willing to help. For urgent matters they can be contacted as well. https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Heroix Posted July 8, 2019 Author Share Posted July 8, 2019 thx for the info!hope you guys can get it fixed. Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 @Heroix, I've received confirmation that the issue should be fixed now, can you please have a look and let us know if all is ok? :) Former Community Moderator Link to comment Share on other sites More sharing options...
Heroix Posted July 8, 2019 Author Share Posted July 8, 2019 can confirm it is fixed! great job... as always! iam very happy this could be sorted. thx alot ray! 1 Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 Awesome to heat that @Heroix and it's our pleasure :), good luck to you! Former Community Moderator Link to comment Share on other sites More sharing options...
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