wwaanneess Posted May 21, 2019 Share Posted May 21, 2019 HiDouble trouble freezes 5 people from the money? What's going on?CHeers Link to comment Share on other sites More sharing options...
Astahova Posted May 21, 2019 Share Posted May 21, 2019 s realy STUPPID i have 30 k chips and tournametn frreez/. I have a price but STUPPID LAG.Player with 15chips are won money but me NO.WHAT IS IT ???? 1 Link to comment Share on other sites More sharing options...
Astahova Posted May 21, 2019 Share Posted May 21, 2019 This is an unreal error. A person with 15 chips will stupidly get into prizes, and I will be out of money because of lags with a stack of 30 thousand. Unibet, give me money or do something reasonable. It's impossible! Link to comment Share on other sites More sharing options...
wwaanneess Posted May 21, 2019 Author Share Posted May 21, 2019 relax bro, unibet mods will solve it, you will get your money later i'm sure... Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted May 21, 2019 Share Posted May 21, 2019 No one has won or lost any money yet, chill out.:happy: There is a tear in the fabric of the space time continuumn and you will be stuck for another 7 days, but when it is repaired it will only feel like 2 hours. :Rofl: "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted May 21, 2019 Share Posted May 21, 2019 There's unfortunately nothing I can do to solve it now, but I've reported the issue and it should be looked at first thing tomorrow morning when people are at the office again :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Awu Posted May 21, 2019 Share Posted May 21, 2019 https://gyazo.com/412dd5349ffd3ff7e76c2cd760270faa same problem Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted May 21, 2019 Share Posted May 21, 2019 @Stubbe-Unibet wrote: There's unfortunately nothing I can do to solve it now, but I've reported the issue and it should be looked at first thing tomorrow morning when people are at the office again :)Is that first thing tomorrow morning next week, or first thing tomorrow morning last week? These rips in the fabric of space and time are a beggar to follow. :geek: "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
George12345 Posted May 21, 2019 Share Posted May 21, 2019 Yes, same situation here Link to comment Share on other sites More sharing options...
Astahova Posted May 21, 2019 Share Posted May 21, 2019 GIVE ME MY MONEY !!!!!! Link to comment Share on other sites More sharing options...
Astahova Posted May 21, 2019 Share Posted May 21, 2019 A player with 15 chips does not always fly out and his table falls into prizes. The player with 35 thousand chips crashes just because of the lag. UNIBET RETURN MONEY GIVE ME MONEY URGENT! Link to comment Share on other sites More sharing options...
SingleMom102 Posted May 21, 2019 Share Posted May 21, 2019 You should post hand numbers etc if you want to have any chance of unibet looking into it... Link to comment Share on other sites More sharing options...
Falkir Posted May 21, 2019 Share Posted May 21, 2019 The tournament was canceled manually and I was paid 25 euros for some reason. Where are the remaining 15? Will they be later? 1 Link to comment Share on other sites More sharing options...
Kurkohai Posted May 21, 2019 Share Posted May 21, 2019 It would be fair to give everyone that 40€ since we were so close to the bubble already. So sick if it's just new tournament starting from zero. I was almost quarenteed to get it with 37k chips. Link to comment Share on other sites More sharing options...
Potmolestor Posted May 21, 2019 Share Posted May 21, 2019 I got pop-up that it was manually cancelled and got paid 33,57€ Link to comment Share on other sites More sharing options...
Kurkohai Posted May 21, 2019 Share Posted May 21, 2019 Just checked and I got 41,88€ manually. Weird number, but I'll take it. Thanks 1 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted May 21, 2019 Share Posted May 21, 2019 I was paid €32.34. It looks like players have been paid proportionally according to how many chips they had left. I'm not sure I agree with the solution, there were 105 players left so I would have thought €38.09 each, but this is not a complaint. :happy: 2 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Falkir Posted May 21, 2019 Share Posted May 21, 2019 This is definitely not fair. The goal was to hit 100 and I was sure that I would hit and just threw out strong cards, because there was no point. I hope tomorrow morning everything will be revised and corrected. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted May 21, 2019 Share Posted May 21, 2019 As most of you have probably noticed, the tournament was cancelled. We'll be looking into the payouts tomorrow. Apologies for the inconvenience! 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted May 21, 2019 Share Posted May 21, 2019 @Falkir wrote: This is definitely not fair. The goal was to hit 100 and I was sure that I would hit and just threw out strong cards, because there was no point. I hope tomorrow morning everything will be revised and corrected.That's my point as well @Falkir I was folding from a long way out being pretty sure I would make it to the money and not trying to gain any extra chips for a proportional payout. I'm sure Unibet will have rules to cover these situations, so no point discussing or worrying about it, far less demanding anything like some. 🤣 It will be sorted tomorrow, the day after the day after yesterday. :geek: 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Falkir Posted May 22, 2019 Share Posted May 22, 2019 It is already evening. Will the payments be fixed? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted May 22, 2019 Share Posted May 22, 2019 Quick update on this one. Everyone has been paid correctly, as in accordance with the tournament cancellation policy. We're now discussing if we need to make changes to better deal with tournaments like the double trouble. Until we've come to a conclusion on this matter, the payouts will stand. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted May 23, 2019 Share Posted May 23, 2019 We won't be updating the tournament cancellation policy anytime soon, as it's a rather large piece of work, and it was updated just a month ago. We do understand it's not perfect in the case of double trouble, but for almost all other tournaments it's optimal. As we won't be changing the policy, we can't offer to pay out any additional funds in this case. We can't set precedent for not following the rules we've in place. Here the relevant part from the tournament cancellation policy: The tournament has started but players are not “in the money yet” (reached the prizes): ● The remaining players will be refunded their fee including re-buy and add-on fees. ● The player supplied pot is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count. ● Exception: if the Tournament is a freeroll the added prize pool is divided even if it's not a player supplied pot. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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