Michaelco Posted August 16, 2019 Share Posted August 16, 2019 Link to comment Share on other sites More sharing options...
Toofunny Posted August 16, 2019 Share Posted August 16, 2019 so good loose money like this,never anymore not load money there... Link to comment Share on other sites More sharing options...
Essoxx Posted August 16, 2019 Share Posted August 16, 2019 has this happened before? Link to comment Share on other sites More sharing options...
jpazzy Posted August 16, 2019 Share Posted August 16, 2019 does this happen alot? and if so, does it usually takes long time to fix? Link to comment Share on other sites More sharing options...
Carmenruxy Posted August 16, 2019 Share Posted August 16, 2019 Same here. Link to comment Share on other sites More sharing options...
Toofunny Posted August 16, 2019 Share Posted August 16, 2019 how its go if hapend midlle in tournament,only loose buy in or what,everybody sleeping or wt Link to comment Share on other sites More sharing options...
JeppeL Posted August 16, 2019 Share Posted August 16, 2019 @lala wrote:Same here. I was the the chiplead in a mtt and chiplead in a 10 ang. What happens now?Apologies everyone, but unfortunately the poker client isn't working at the moment and it's been reported to the developers. There isn't much we can do at the moment but to try and restore the connection, though I know it's very frustrating especially getting towards the end of tournaments.If tournaments were in payout hands, we've done ICM calculations in the past to divide the payouts.As someone mentioned, let's try and not push on customer support - the matter is already reported and will be looked at soon as possible.Is there anyone who has connection either through the client or the online play site? 6 Former Community Manager Link to comment Share on other sites More sharing options...
WuDu Posted August 16, 2019 Share Posted August 16, 2019 @RayL @JeppeL Where do I have to put in my refund claim? 3* SNG 4 Euro and 1* Unibet Open 2 Euro were running at the time of the crash with 3* SNG 4 Euro on the waiting list. 1 We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!" Link to comment Share on other sites More sharing options...
sacred7 Posted August 16, 2019 Share Posted August 16, 2019 4 people left in the tourney. I was chippy. Should I go to bed or wait for the magic to happen? 1 Link to comment Share on other sites More sharing options...
Essoxx Posted August 16, 2019 Share Posted August 16, 2019 thanks - but can we have an idea whether these will start again or not? we can't really be left waiting indefinitely to see if they will start up again? 1 Link to comment Share on other sites More sharing options...
Tekes Posted August 16, 2019 Share Posted August 16, 2019 Please let us know if we should wait and spend the rest of the night trying to reconnect or can we go to sleep? 2 Link to comment Share on other sites More sharing options...
Wiked Posted August 16, 2019 Share Posted August 16, 2019 I believe it will go like this:Prize pool will be split among remaining players, if the MTT is already in the money then players will receive prize based on their placement (at the time of the crash). Link to comment Share on other sites More sharing options...
WuDu Posted August 16, 2019 Share Posted August 16, 2019 @sacred7 wrote: 4 people left in the tourney. I was chippy. Should I go to bed or wait for the magic to happen? Go to bed. 3 We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!" Link to comment Share on other sites More sharing options...
joebanan Posted August 16, 2019 Share Posted August 16, 2019 Will tournaments carry on when it comes back up? Link to comment Share on other sites More sharing options...
IDHABP Posted August 16, 2019 Share Posted August 16, 2019 Browser, android , and poker client all not working.I was in the 600 euro , 5 euro buy in with rebuy and add on ,Mr. Gr.... tournament , 8 out 8,let me play my chance I'm not interested in ".If tournaments were in payout hands, we've done ICM calculations in the past to divide the payouts." Link to comment Share on other sites More sharing options...
JeppeL Posted August 16, 2019 Share Posted August 16, 2019 @Essoxx wrote:thanks - but can we have an idea whether these will start again or not? we can't really be left waiting indefinitely to see if they will start up again?@Essoxx @WuDu I wouldn't count on it, usually the server has to be restarted or the tournaments manually closed. I believe the burden of inconvenience should be on us as much as possible, so if you or anyone else decides to shut down the client at the this moment while the tournaments do start up agaiin later, I'll still be sure to offer you a refund or prize value for any tournament you where playing when the error happened - please put any refund claim here: https://www.unibetcommunity.com/t5/Poker-Help/August-16th-late-night-crash-put-your-refund-claims-here/m-p/266275#M850/Jeppe 4 Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted August 16, 2019 Share Posted August 16, 2019 Since the poker client is down, if any of you hadn't seen - we have a free Football Supertoto competition going for the weekend and it only takes a few minutes to full out the coupon:https://www.unibetcommunity.com/t5/Sports-Promotions/Community-SuperToto-Ay-Caramba/td-p/265697 1 Former Community Manager Link to comment Share on other sites More sharing options...
Florian76 Posted August 16, 2019 Share Posted August 16, 2019 I was playing €250galaxy....9th payable place....and the tournament crashed completely.i m still waitting ..but i have already 30 min from that moment of crash.what s going on?? Link to comment Share on other sites More sharing options...
Bowman88 Posted August 16, 2019 Share Posted August 16, 2019 I have not received back my money which was on the table in cash games. Will that all be sorted and returned upon reboot? Thanks in advance. 1 Link to comment Share on other sites More sharing options...
Toofunny Posted August 16, 2019 Share Posted August 16, 2019 not need wait...sad but ,crash... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted August 16, 2019 Share Posted August 16, 2019 Everything will be handled according to the terms and conditions; all tournaments will be dealt with as described in the tournament cancellation policy. Afraid I can't help with any update on the actual issue at this stage. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Toofunny Posted August 16, 2019 Share Posted August 16, 2019 what a joking this is are,5 houer play was prise plase,hand for hand finished long time,and y back me ,i hope only my 10 evro witr h re buy pfffffff Link to comment Share on other sites More sharing options...
Essoxx Posted August 16, 2019 Share Posted August 16, 2019 can you link to the policy pls? Link to comment Share on other sites More sharing options...
Stevlor Posted August 16, 2019 Share Posted August 16, 2019 Tournament Cancellation PolicyIn the unfortunate event of a multi-table or Sit & Go tournament being cancelled due to a problem in the Unibet poker software these rules will kick in depending on the state of the tournament:The tournament is canceled before the start:The players will be refunded the tournament buy-in and fee in full including any multi-entries. In case of registration by a ticket, this ticket will be re-credited.The tournament has started but players are not “in the money yet” (reached the prizes):The remaining players will be refunded their fee including re-buy and add-on feesThe player supplied pot is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count.Exception: if the Tournament is a freeroll the added prize pool is divided even if it’s not a player supplied potThe tournament has started and players are “in the money” (have reached the prizes):The remaining players will be refunded their fee including re-buy and add-on feesIf players are not on the final table each player will receive the lowest remaining prize and the rest of the pot is distributed in proportion to their chip countIf players are on final table the prize pool will be redistributed according to the ICM (Independent Chip Model) chop, if they are in the moneyIf the tournament paid out non-monetary values (like tickets, free spins or seats), the prize pool will be converted to regular funds and distributed accordinglyIn the unfortunate event of a HexaPro tournament being cancelled due to a problem in the Unibet poker software these rules will kick in:HexaPro tournament cancellation policy:The fee is returned for all remaining playersAll remaining players receive 10% of the prize poolRemaining prize pool is distributed according to ICM (Independent Chip Model) chopIf cancelled tournament is a bounty tournament then player is given his own bounty value.We reserve the right to alter cancellation payouts or to alter this policy.In case of disputes, Unibet management decision will be final. 5 Link to comment Share on other sites More sharing options...
Florian76 Posted August 16, 2019 Share Posted August 16, 2019 This must be a bad joke boys.if you need some money ..just tell us.you don t need to do this kind of ❤️♥️❤️.playing 4 hours ...reached the payable phase...and guess what.the tournament crashed down.€250 Galaxy tournament.what a joke,mate. 1 Link to comment Share on other sites More sharing options...
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