user010101 Posted December 12, 2018 Share Posted December 12, 2018 I bought a 5E playthrough bonus and was expecting to be able to use it directly in cash games but I can't find the 5Euro anywhere?What happened and how do I use the 5E? 1 Link to comment Share on other sites More sharing options...
user010101 Posted December 12, 2018 Author Share Posted December 12, 2018 Can some moderator exchange this back into the 500 points? I needed cash to play the tables not the bonus... 1 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted December 12, 2018 Share Posted December 12, 2018 Hey @user010101,welcome to the Community.I have removed your playthrough bonus and re-added your 500 bonus points instead.Thanks 2 Link to comment Share on other sites More sharing options...
user010101 Posted December 12, 2018 Author Share Posted December 12, 2018 Thanks a lot! :) 1 Link to comment Share on other sites More sharing options...
myliukaz7772 Posted April 28, 2019 Share Posted April 28, 2019 I've did same think , becouse i wasnt readed the rules , will be nice if u can excange my two bonus of 5euro ,back to the 1k point , ty alot if its possible . 1 Link to comment Share on other sites More sharing options...
RayL Posted April 28, 2019 Share Posted April 28, 2019 Hi @myliukaz7772, I've canceled the one pending and added you the points back. I am unable to expire the other one that is active because you already completed more than 50% of the wagering required, good luck with that one :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
OOO Posted June 3, 2019 Share Posted June 3, 2019 dear I have same problem , I didnt check the rules , so I wanna return it back , if it's possible could you do it please , thank you Link to comment Share on other sites More sharing options...
RayL Posted June 3, 2019 Share Posted June 3, 2019 Hi @OOO, welcome to the Community :) I've deleted the Bonus and added you the points back. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
maariaNoWiFi Posted June 3, 2019 Share Posted June 3, 2019 @RayL could you change me 5e playground on 500points is it possible? i tought it is cash bonus Link to comment Share on other sites More sharing options...
RayL Posted June 3, 2019 Share Posted June 3, 2019 Generally speaking once you've started using the bonus we can't delete and re instate the points @maariaNoWiFi, but I'm willing to make an exception as the first step is not completed yet. Points are added. :) 1 Former Community Moderator Link to comment Share on other sites More sharing options...
maariaNoWiFi Posted June 3, 2019 Share Posted June 3, 2019 @RayL thx you a lot Link to comment Share on other sites More sharing options...
Belgiumburnley Posted March 31, 2021 Share Posted March 31, 2021 Good morning,I made the same mistake than the players above 😞 Can someone exchange the 25 euros bonus into the points back please ? Thanks a lot ! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 1, 2021 Share Posted April 1, 2021 Hey @Belgiumburnley, I've expired the bonus and added bonuspoints back! 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Belgiumburnley Posted April 1, 2021 Share Posted April 1, 2021 Great ! Thanks a lot 😉 1 Link to comment Share on other sites More sharing options...
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