psrquack Posted April 17, 2020 Share Posted April 17, 2020 @pinki wrote: @psrquack I think these freerolls are better to forget and not litter your head with problems in them, especially if they did not take place. Employees have more important things on their minds now🆒I would do so, but till Unibet doesn't have licence in my country I don't want to risk any bigger sum keeping on my account after the Black Friday. So I will play those freerolls until them. 1 Link to comment Share on other sites More sharing options...
FreedoM Posted April 17, 2020 Share Posted April 17, 2020 @psrquack wrote: @pinki wrote: @psrquack I think these freerolls are better to forget and not litter your head with problems in them, especially if they did not take place. Employees have more important things on their minds now🆒I would do so, but till Unibet doesn't have licence in my country I don't want to risk any bigger sum keeping on my account after the Black Friday. So I will play those freerolls until them.Understandable, it is true Unibet has many flaws but being here for over a decade i can say integrity isn't one of them and they always make it right. 😉 1 Link to comment Share on other sites More sharing options...
pinki Posted April 17, 2020 Share Posted April 17, 2020 @psrquack wrote: I would do so, but till Unibet doesn't have licence in my country I don't want to risk any bigger sum keeping on my account after the Black Friday. So I will play those freerolls until them.I think this is not a problem if you have a safe deposit and withdrawal option:happy:@psrquack you know that Unibet finally solves everything in favor of the player. I have heard that other sites have the same problems and the refund process is taking much longer... 2 "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
psrquack Posted April 17, 2020 Share Posted April 17, 2020 @pinki wrote: @psrquack wrote: I would do so, but till Unibet doesn't have licence in my country I don't want to risk any bigger sum keeping on my account after the Black Friday. So I will play those freerolls until them.I think this is not a problem if you have a safe deposit and withdrawal option:happy:Well, I thought too, but remember what happened to Full Tilt. Some years ago government blocked all the access to the gambling providers homepages via internet providers and gambling firms created a new ways like gamblingfirm1, gamblingfirm2 to keep their service working. Fortunately there is a process what will decide if closing the market was contrary to EU freedoms or not and currently the homepage block doesn't work, but everything is possible.You know Pinki, if you have got bitten by a fire then you keep the distance even it's a kilometer away. Link to comment Share on other sites More sharing options...
pinki Posted April 17, 2020 Share Posted April 17, 2020 @psrquack wrote:Well, I thought too, but remember what happened to Full Tilt. Some years ago government blocked all the access to the gambling providers homepages via internet providers and gambling firms created a new ways like gamblingfirm1, gamblingfirm2 to keep their service working. Fortunately there is a process what will decide if closing the market was contrary to EU freedoms or not and currently the homepage block doesn't work, but everything is possible.@psrquack and for me it is enough - for us many pages do it right now. - stars, pp and typical casinos.ps. I had cases when sites were closing their access and always giving time to withdraw funds - a little trust nobody will rob you:Happy: "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
Livertool Posted April 21, 2020 Share Posted April 21, 2020 Can't rebuy after ticket? Also if you have solution for missing credentials when opening client, would be great :) Link to comment Share on other sites More sharing options...
Raulescul91 Posted April 21, 2020 Share Posted April 21, 2020 New bug after latest release, the client freezes,tables work fine ,but I can't click anywhere in the lobby,only if I restart the app Link to comment Share on other sites More sharing options...
Panamera Posted April 21, 2020 Share Posted April 21, 2020 Same here. For me, also if I'm logging in it doesn't let me to type " @ " anymore, I have to copy it. Link to comment Share on other sites More sharing options...
Panamera Posted April 21, 2020 Share Posted April 21, 2020 Also it doesn't let me to logg in at first attempt, on second one it works. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 21, 2020 Author Share Posted April 21, 2020 @Panamera, do you use an azerty keyboard by any chance? We're looking into this issue. You can always hold down ALT and type 064. @Raulescul91, web client? Any chance this happened after +30 min of inactivity in the lobby? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Panamera Posted April 21, 2020 Share Posted April 21, 2020 No, I don't. Link to comment Share on other sites More sharing options...
Raulescul91 Posted April 21, 2020 Share Posted April 21, 2020 No,the pc app, and definitely not after 30 mins, i always check out the lobby to reg some mtts, it happened twice earlier today,but in the last 2 hours was ok,I'll let you know if it happens again Link to comment Share on other sites More sharing options...
Panamera Posted April 21, 2020 Share Posted April 21, 2020 It has something to do with language option, after first unsuccessful login attempt it reloads and then there shows a flag (it auto-selects my country) and then successfully logs in. Link to comment Share on other sites More sharing options...
laifstaile Posted April 21, 2020 Share Posted April 21, 2020 After update...client freezes...nothing responds...but table runs smooth at the same time After restarting the client everything works... If u want a chop u do not get it....If u do not want chop u get it... Link to comment Share on other sites More sharing options...
Panamera Posted April 21, 2020 Share Posted April 21, 2020 "It has something to do with language option, after first unsuccessful login attempt it reloads and then there shows a flag (it auto-selects my country) and then successfully logs in. "Yeah. If I chooce the language by myself then it quicly refreshes and I can log in with first attempt. Link to comment Share on other sites More sharing options...
Livertool Posted April 21, 2020 Share Posted April 21, 2020 I guess i am just amusing myself but still can't rebuy in cash table :wonder: Link to comment Share on other sites More sharing options...
Raulescul91 Posted April 21, 2020 Share Posted April 21, 2020 The frozen lobby happened to me like 8 times today,please look into it guys,it's not really great to restart the client when you have more than 6 mtts running Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 21, 2020 Author Share Posted April 21, 2020 @Raulescul91, please send me your log file by pm so we can investigate furtherhttps://www.unibetcommunity.com/t5/General-Poker/A-how-to-on-poker-bug-reporting/m-p/303376#M45365 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Dinutz999 Posted April 21, 2020 Share Posted April 21, 2020 Hey @Stubbe-Unibet I can't seem to manage to install the Poker client. It was buggie and I've decided to reinstall it and...yeah Link to comment Share on other sites More sharing options...
Lucky7levin Posted April 21, 2020 Share Posted April 21, 2020 Charged twice for chip 20,000 chip add on in recent tournament. Contacted chat in mid tournament as the 40,000 chips were not added to my stack. Unable to defend blinds while trying to resolve this. Chat did eventually reimburse the uncredited add on funds. Close to cash payout, so despite no add on, still had a fighting chance to min cash. That was until trying to return to my game which then crashed. Tried several times to log back in but unsuccessfully. Eventually had to uninstall the Unibet poker client and reinstall it again. By the time I managed to join the game again, that fighting chance of a min cash had all but vanished. Of late it seems no matter which games i play in the poker client and especially in the casino on slots. I cannot book a min cash or even trigger a slot bonus. That i can handle as a 20+ year online player. Those losses are to be expected. But after a month of losing on Unibet the moment it looks like I would at least min cash a small tournament, a technical issue happens totally destroying that silver lining. Has unibet got a vendetta attached to my account currently. Live chat couldn't help and told me to contact the community. This isn't the first issue I've had like this when playing in the poker client. But I put it down to just one of those things that happens now and again. But more than 3 times now am issue exactly like this has cost me money on the poker tables. Had enough now.Have attached screenshot i took when experiencing the first problem. For the tournament id ref. number. Link to comment Share on other sites More sharing options...
Janek Posted April 21, 2020 Share Posted April 21, 2020 @Raulescul91 wrote: The frozen lobby happened to me like 8 times today,please look into it guys,it's not really great to restart the client when you have more than 6 mtts running+1 Link to comment Share on other sites More sharing options...
mastah4 Posted April 22, 2020 Share Posted April 22, 2020 https://www.unibetcommunity.com/t5/Bug-Reports/Cannot-type-the-sign-into-poker-client-after-the-latest-update/idc-p/325109#M4948 Link to comment Share on other sites More sharing options...
Panamera Posted April 22, 2020 Share Posted April 22, 2020 First page not showing tournaments at moment. Full schedule is fine. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2020 Author Share Posted April 22, 2020 Please let me know, if you have any freeze issues from this point. Seems like the changes made during today's maintenance window might have had an impact on this Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2020 Author Share Posted April 22, 2020 @Dinutz999, still have the issue? We released a new version again today Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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