Kevathallam Posted August 20, 2018 Share Posted August 20, 2018 Was playin one of the Ian Simpson tourneys and the €33 IPO tourney on Unibet last night when all of a sudden little parcel icons started flying left right and centre 35 in total adding up to over €200 in cash €230 in bonuses Bout 160k in points and and a boatload of tourney tkts to many to mention , anyone have clue to what the f**k happened, im not complaining , it was just BANG nowarning or explanation Link to comment Share on other sites More sharing options...
BonusPater Posted August 20, 2018 Share Posted August 20, 2018 Congratz! :) It's an advance of a significant inheritance from a hitherto unknown family member, who happens to be a Nigerian prince. You should have received an email - check your spam folder - with further information about the steps required to receive the full inheritance, a rather significant one.He'd have made a bank transfer, but he lost his secure key device, so he had his friends at the Unibet HQ issue them through here instead. Sorry I can't be of any help. Link to comment Share on other sites More sharing options...
SmileMan Posted August 20, 2018 Share Posted August 20, 2018 Had exactly the same thing happening last night. Received about 400000 points. In the meantime my account is locked for verification. Link to comment Share on other sites More sharing options...
Puzzl3 Posted August 20, 2018 Share Posted August 20, 2018 someone with a notice: Player Disabled ???And what's happening now? Even the longest journey starts with the first step ! Link to comment Share on other sites More sharing options...
nightshopper Posted August 20, 2018 Share Posted August 20, 2018 Same here. I contacted live support and it can take up to two days before our accounts are open again... Link to comment Share on other sites More sharing options...
Puzzl3 Posted August 20, 2018 Share Posted August 20, 2018 that what has happened is not our fault. does anyone know what the reason is for this to happen?why do moderators not say anything? Even the longest journey starts with the first step ! Link to comment Share on other sites More sharing options...
nightshopper Posted August 20, 2018 Share Posted August 20, 2018 Probably just a human mistake, but I agree it's annoying not having access to our accounts :( Link to comment Share on other sites More sharing options...
GN1991 Posted August 20, 2018 Share Posted August 20, 2018 Yah, same situation here :) They probably want to isolate bug, and take back stuff, that bug gave us, and when I hope so they reopen account, and ofcourse that probably wil take some time :) Link to comment Share on other sites More sharing options...
Kevathallam Posted August 20, 2018 Author Share Posted August 20, 2018 account now disabled? Link to comment Share on other sites More sharing options...
GN1991 Posted August 20, 2018 Share Posted August 20, 2018 Finally, can login to my poker account :) Link to comment Share on other sites More sharing options...
sansi Posted August 20, 2018 Share Posted August 20, 2018 Same stuff happend to me yesterday,today they take it all back.Thanks unibet 4 let me believe i was 192.74 euro richer thene i thaught, atleast for 1day.Cause today they took 192.74 euro from my account among wich my own money and left my with 20 euro bonus money.Reason??? (Premium - premium adjustment negative) wathever that means... :speechless:Blocked because of verification.Verification is done already and message appears {youre done and there or no further documents needed.return to game and enjoy playing.Thanks allot :Veryangry: 4 taking my money Link to comment Share on other sites More sharing options...
sansi Posted August 20, 2018 Share Posted August 20, 2018 Well, if it's from a rich prince, then give it back. Cause i enjoy more when I win through my skills :haha: I don't care who the biggest fish in the pond is. I'm a whole different animal! @testuser1 wrote:Congratz! :) It's an advance of a significant inheritance from a hitherto unknown family member, who happens to be a Nigerian prince. You should have received an email - check your spam folder - with further information about the steps required to receive the full inheritance, a rather significant one.He'd have made a bank transfer, but he lost his secure key device, so he had his friends at the Unibet HQ issue them through here instead. Sorry I can't be of any help. Link to comment Share on other sites More sharing options...
nightshopper Posted August 20, 2018 Share Posted August 20, 2018 My account is accessible again too, but they also removed tickets that I already had. If this happened to anyone else, contact live support and they will solve it. Link to comment Share on other sites More sharing options...
sansi Posted August 20, 2018 Share Posted August 20, 2018 where is live support i click on live chat but it doesnt work Link to comment Share on other sites More sharing options...
Puzzl3 Posted August 20, 2018 Share Posted August 20, 2018 Moderators still say nothing about this - why ? Unibet joke with us Even the longest journey starts with the first step ! Link to comment Share on other sites More sharing options...
Kris-Unibet Posted August 20, 2018 Share Posted August 20, 2018 Hi everyone,We had an issue where some players received 400K challenge points and subsequent pay-outs erroneously. To reverse the pay-outs some accounts had to be temporarily blocked, we are working to get the issue sorted and accounts unblocked as soon as possible. We are very sorry about any inconvenience caused and will update on the progress tomorrow. Link to comment Share on other sites More sharing options...
Puzzl3 Posted August 20, 2018 Share Posted August 20, 2018 You give us - after that blocked accounts to reserve. What is our fault for this? You are violating our rights! All day blocked accounts!What will be the compensation for that?You joke with us Even the longest journey starts with the first step ! Link to comment Share on other sites More sharing options...
BonusPater Posted August 20, 2018 Share Posted August 20, 2018 @Puzzl3 wrote: You give us - after that blocked accounts to reserve. What is our fault for this? You are violating our rights! All day blocked accounts!What will be the compensation for that?You joke with us #metoo Link to comment Share on other sites More sharing options...
sansi Posted August 20, 2018 Share Posted August 20, 2018 @testuser1 wrote: @Puzzl3 wrote: You give us - after that blocked accounts to reserve. What is our fault for this? You are violating our rights! All day blocked accounts!What will be the compensation for that?You joke with us #metoo Link to comment Share on other sites More sharing options...
FeelsBadMan Posted August 20, 2018 Share Posted August 20, 2018 lol all this victim hustling, gotta get any edge you can I guess to get an extra buck. Link to comment Share on other sites More sharing options...
VikingsAF Posted August 21, 2018 Share Posted August 21, 2018 @Puzzl3 wrote: You give us - after that blocked accounts to reserve. What is our fault for this? You are violating our rights! All day blocked accounts!What will be the compensation for that?You joke with us You should be happy that you had less time to lose your money ;)Also. What rights? Stuff like this can happen and Unibet has the freedom to solve it in th way they find the safest and the most appropriate.+ Be happy it wasn't something like on the other 2 major poker sites in the last weeks ;) I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
psrquack Posted August 21, 2018 Share Posted August 21, 2018 I can't agree with you @VikingsAF. Players did nothing wrong but Unibet temporary suspended their account. It was clearly Unibet's fault crediting the accounts with fake giveaways so I think some compensation for the inconvenience would be fair and square. Link to comment Share on other sites More sharing options...
VikingsAF Posted August 21, 2018 Share Posted August 21, 2018 You're asking for it. Hereby some points from the unibet t&c which will show you they don't have to do anything. And I agree.This doesn't take away that unibet won't compensate the accounts in any way (as they usually do). I'm just saying they are in no way obligedTo anyone who played with the money they received, tried to withdraw, exchanged bonus points, etc...5.7 It is illegal to use and/or abuse an error or an instance of incompleteness on the Website, and/or in the Client application, and/or in any of the Software and/or Services provided on the Website. Should the Account Holder detect or become aware of such an error or incompleteness, they shall:a. refrain from taking any advantage whatsoever thereof;b. keep strictly confidential such error or incompleteness;c. upon detection or becoming aware of such error or incompleteness, notify it to Unibet by sending an email to info@unibetsupport.com.and then follows the rights they have to fix the issueWithout prejudice to other remedies available under law or equity, should the Account Holder not comply with this clause, Unibet:a. shall be entitled to full compensation for all costs that may be associated with the error or incompleteness, and harm resulting from the breach of this clause by the Account Holder;b. reserves the right to, notably but not limited to, block the Account Holder’s Unibet Account, and/or freeze or subtract all or part of the Unibet Account balance without prior notice, in order to cover part or all of the damages suffered or envisaged to be suffered by Unibet.And then we also have excert a and e of the followin section6.10 Unibet does not acknowledge or accept any liability whatsoever for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to any:a. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, Force Majeure and/or any other similar event;b. violation of the Unibet Rules;c. collusion and/or criminal actions;d. advice provided by Unibet;e. failure of Unibet’s central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system; and/orf. financial risk and loss, including but not limited to variances in exchange rates;So in fact they have the right to:- Block the accounts for further inspection- Withdraw and revert all the changes- Ask for extra compensation if your balance is now lower than the amount you received. - Ask for a compensation because of violation of 5.7.bNot that they're going to do all of this, but it's just to show that you are not and will never be entitled to something in this situation I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
BonusPater Posted August 21, 2018 Share Posted August 21, 2018 You can approach this in different ways. Personally I would apologize with something like a freeroll for the affected players - just something small to show that Unibet are really sorry about this, which is definitely the case (remember, the only party sure to lose money on suspending these accounts is Unibet :)) However, the guys complaining the most about something like this are probably not the ones spending the most significant amounts, and the freeroll isn't likely to make any positive financial difference. If you really like the Unibet site and play a lot, you won't care about a freeroll but just want the site working asap. So, it's essentially a freeroll (or whatever Unibet would decide to credit) for the low stakes moaners, and I would understand if no financial apology is given. At the end of the day it is a business. NB just so that it's clear. My #metoo was not me saying I'm also affected by this :) Link to comment Share on other sites More sharing options...
Boby Posted August 21, 2018 Share Posted August 21, 2018 just read this topic :scared: this is a serious sheet. it gives you to think about it.if this kind of stuff happends what could stop hakers to place some "boots" for example,at the tables and other bugs:speechless::wow: Link to comment Share on other sites More sharing options...
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