Dennis_ Posted March 21, 2020 Share Posted March 21, 2020 At some point today Unibet wasn´t seating me in the 5 Max SNGs anymore despite them apparently taking off. When I was down to one table I decided to log out and back on again in the hope of fixing the issue. However I couldn´t log back in. I got this message: When I could log in again about 45 minutes later the game was long lost of course. Rather annoying, especially as I had a healthy stack at the bubble.What seems to be the cause for this and is there any chance for a refund? 1 Link to comment Share on other sites More sharing options...
CuteRaven Posted March 21, 2020 Share Posted March 21, 2020 I had the same issue (and possibly other related or unrelated ones)Edit: In the browser verison for me however 1 Link to comment Share on other sites More sharing options...
wwaanneess Posted March 22, 2020 Share Posted March 22, 2020 not a suprise poker servers are facing problems as online poker is BOOMING during quarantines.cheers to all poker staff !!! 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 22, 2020 Share Posted March 22, 2020 Issue should've been fixed pretty fast, please let me know if you encouter it again. 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Dennis_ Posted March 22, 2020 Author Share Posted March 22, 2020 Thanks a lot for the refund.Keep up the great work Unibet! Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 @ReCorpH wrote: Issue should've been fixed pretty fast, please let me know if you encouter it again.@ReCorpH it was fixed in less than 5min. but look what damage it caused 😠And in the Shooting Star - biggest stack/best table... Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 And the lobby/info mismatch in the qualifiers for Supernovamade me bubble two of them 😞Stack count delay, busted players still showing several hands later...Sorry, It's probably for a bug report, but I'm fed-up .... Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 Mabe wouldn't bother to look at the history if I managed to win at least the bounty.Usually that's what I do, as when got white screens the other day - again no more than 5 minutes, but had to try alternatives and even did system reboot: The android app is still unusable - reported by several players and after few updates. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted March 23, 2020 Share Posted March 23, 2020 @GothMoth, I'll send some bonus points your way. Also owe you for some previous reports. The display issues are due to the huge increase in traffic, and we're working on it now. What's the issue with the Android app? 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 Thanks @Stubbe-Unibet 😃I hope for a timely fix esp. for the lobby display. No super qualifiers till then (wasted 8x€10 Supermova tickets and got blinded out mostly due to wrong info) :dissatisfied: About the app - here is the report:https://www.unibetcommunity.com/t5/Bug-Reports/Login-window-did-not-appear-on-ANDROID/idi-p/308744 Link to comment Share on other sites More sharing options...
OmahGAWD Posted March 23, 2020 Share Posted March 23, 2020 I am upset the server problem cost me UK tickets last night/cash. The lobby showed incorrect payouts. It showed 7 left (7 cash I thought, with 5 getting 50 ticket, 6th getting 5 tik and 7th getting €3.50) and I gambled knowing I was getting a cash payout in the€5 ukpt of £3.50. I went all in knowing if I bust I get the cash and if not I will double to 99% secure the €50 ticket. However this was not the true state of affairs which I realised I logged out and back in again. We had actually been in the money two bust outs ago and we were now on s pure €50 bubble and getting a €5 ticket (9 paid, 7 left and 6 getting 50 ticket, 7th get € tik).so I feel very disappointed abs I would have wrapped up 50 ticket @Stubbe-Unibet @ReCorpH I put €15 tickets in this MTT thanks if you can look into this at all Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 Yes @OmahGAWD there were wrong/missing payouts in several tourneys.Was surrised when busted €25 ticket qualifier and received €5 ticket consolation prize although the table info displayed none.There is a screen from another qualifier where the prizepool in the lobby is 11.50 short: Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 @Stubbe-Unibet and anyone in €5 - €600 Moonwalk what's going on?It froze at 14:15 at12 lvl - 30 players left :wonder: The other MTTs are running. Just doubled up few hands before this and the table was great :Angry:Tournament is on break still showing: Link to comment Share on other sites More sharing options...
GothMoth Posted March 23, 2020 Share Posted March 23, 2020 Why don't they cancel it already ?The green is flashing as if I'm missing a table...Can't close the table as if I'm still playing Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 23, 2020 Share Posted March 23, 2020 Hey @GothMoth,It's being worked on. I don't exactly know what is causing the issue but will be clarified ASAP. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
GothMoth Posted March 27, 2020 Share Posted March 27, 2020 @Stubbe-Unibet, @ReCorpH is there a maintenance starting? No scheduled MTTs for 40 minutes and many tourneys are missing. edit: Some MTTs appeared, but still many are missing.Edit:Back to normal as I typed :Laugh: 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted March 27, 2020 Share Posted March 27, 2020 We're currently experiencing some technical difficulties with the poker client. Most services have been restored now, but MTT's still have issues. We're working on it! Apologies for the inconvenience! 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted March 27, 2020 Share Posted March 27, 2020 MTT's should be back functioning normally now :) 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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