Jami-Unibet Posted April 17, 2020 Share Posted April 17, 2020 Hey @4king2pair,While I understand the frustration of the situation, lets chill down alright? No details are compromised nor will, the issue is only affecting running tournaments, and a decision was made to cancel the upcoming ones until we have certainity of everything working as should. Regarding refunds and compensations, while they are prioritized there are so many cases that it can not happen instantly. Regarding "scamming" people, as a company we would make so much more money by not having issues than having issues, so I don't see a point there at all. These issues cost us money, not vice versa. Apologies for all this has caused, and rest assured that all refunds and compensations will be issued in a timely manner. 3 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Whoever Posted April 17, 2020 Share Posted April 17, 2020 @psrquack wrote: @Whoever wrote: @psrquack wrote: For me works, but can't register to freeroll.Same here. Guess i dont even need to try making it to the next Unibet Open then :wonder:Hopefully they will fix it till cardschat centroll begins.Looks like norwegian and irish dude in cc had no problem to register? So what about you 😏 Link to comment Share on other sites More sharing options...
Crocogabi Posted April 18, 2020 Share Posted April 18, 2020 From last night Link to comment Share on other sites More sharing options...
faraban Posted April 18, 2020 Share Posted April 18, 2020 I keep trying to connect from my desktop (using Windows 10) but keep getting this error. Decided to write because if I play using my fiance's laptop I can connect and play without problems for a few hours, but in that case as well I sometimes get disconnected. Is there anything I can do on my desktop that would help? Reinstalled the unibet software but still nothing improved, same error as seen in the image.Any help or info would be appreciated.Thanks! Link to comment Share on other sites More sharing options...
FreedoM Posted April 18, 2020 Share Posted April 18, 2020 @faraban The problem isn't your pc, Unibet and other companies are getting DDoS attacked. You can also play from the browser and it's a much faster reconnect when it's working ok. 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 18, 2020 Share Posted April 18, 2020 Hey @faraban,This issue should go away completely (No matter the device) once the ongoing issue of DDOS is over. It looked promising earlier today, but just suffered another attack. More conversation about the issue: Here 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
NeriPoker Posted April 18, 2020 Share Posted April 18, 2020 I'm able to log in again after also having the same error message. Link to comment Share on other sites More sharing options...
Tomi22 Posted April 18, 2020 Share Posted April 18, 2020 I have this problem right now, been going for last 2 days. Link to comment Share on other sites More sharing options...
Johnyr Posted July 7, 2022 Share Posted July 7, 2022 Hi. This problem appeared again Link to comment Share on other sites More sharing options...
FreedoM Posted July 7, 2022 Share Posted July 7, 2022 7 minutes ago, Johnyr said: Hi. This problem appeared again 1 Link to comment Share on other sites More sharing options...
Xerka23 Posted July 8, 2022 Share Posted July 8, 2022 Come on Unibet. It is not normal to connect after multiple retrys (1 minute) and after the login a black screen appears and it shows the reconnection message. Same with mobile internet. Link to comment Share on other sites More sharing options...
Johnyr Posted July 8, 2022 Share Posted July 8, 2022 still waiting for an admin to reply. it is so fcking hard to post a response or solve the problem? Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 8, 2022 Share Posted July 8, 2022 1 minute ago, Johnyr said: still waiting for an admin to reply. it is so fcking hard to post a response or solve the problem? I posted a response yesterday and yes, it is hard to resolve this problem, which is why it's not resolved. Thank you for your question. Poker Janitor Link to comment Share on other sites More sharing options...
Johnyr Posted July 8, 2022 Share Posted July 8, 2022 1 hour ago, Andy-Unibet said: I posted a response yesterday Maybe to another topic Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 8, 2022 Share Posted July 8, 2022 Poker Janitor Link to comment Share on other sites More sharing options...
nadkoszulek Posted July 9, 2022 Share Posted July 9, 2022 For me issue still exists... 😞 Link to comment Share on other sites More sharing options...
startelver Posted July 12, 2022 Share Posted July 12, 2022 It's a DDOS attack, most probably from Russia. Link to comment Share on other sites More sharing options...
startelver Posted July 15, 2022 Share Posted July 15, 2022 I was able to log in both yesterday and today, so seems fine now. Link to comment Share on other sites More sharing options...
Acejp Posted July 16, 2022 Share Posted July 16, 2022 Ook zelfde probleem meegemaakt 5€kwijt Link to comment Share on other sites More sharing options...
timzy Posted September 15, 2022 Share Posted September 15, 2022 I have this problem now. Unable to identify your location Will this be fixed soon? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted September 15, 2022 Share Posted September 15, 2022 @timzy there's an announcement at the top of this page that you can follow, it'll be updated once everything is sorted. Everything is updated there and on this post. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Gertcha Posted November 19, 2022 Share Posted November 19, 2022 HI had the Unable to identify your location' last night at about 00:15. It took around 20 minutes to come back and I dropped from 4/20 something to 16/16. It's happened before a few times mid game and I've lost money. If it keeps happening I'm gone. Link to comment Share on other sites More sharing options...
avatarthief Posted April 4, 2023 Share Posted April 4, 2023 The issue is not resolved it seems. I would like a refund for this tournament please. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 4, 2023 Share Posted April 4, 2023 22 minutes ago, avatarthief said: The issue is not resolved it seems. I would like a refund for this tournament please. Please send your log file by PM And yes, issue is resolved, but this is a somewhat generic error message which can for instance show when customer has a connection issue. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
avatarthief Posted April 4, 2023 Share Posted April 4, 2023 (edited) 11 hours ago, Stubbe-Unibet said: Please send your log file by PM And yes, issue is resolved, but this is a somewhat generic error message which can for instance show when customer has a connection issue. Remind me where to find that file please? *All of the documents in program files using "log" search were modified months ago. There were no connection issues at all (browser and other apps were connecting), I received the same two messages that other players were receiving during the issue on this thread (though I didn't get a screenshot of "login failed") and the down time lasted about 20-30 minutes I think. It might be a different issue but it doesn't seem to be about my connection and this is the first time. Edited April 4, 2023 by avatarthief see star Link to comment Share on other sites More sharing options...
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