Thanks @MadAdo, I always set to filters to January 1st 2014 when a player requests all data, that's how far back the system would let me go. If there's no data before 10/2016 it must mean that there was no activity before that. I can look into it if you remember it differently, but never had an issue with this before.
@Ray-Unibet okay, it is okay Ray ... I played maybe even more soon (2011 or so !!!) so no problem at all ... I have enough relevant data to determine my next poker carrier ... many thank you again for your job