Boby Posted April 18, 2020 Share Posted April 18, 2020 Had 2euros on nl4 didn't got it back Link to comment Share on other sites More sharing options...
nashjina Posted April 18, 2020 Share Posted April 18, 2020 i've had issues with a £1 tournament last night and multiple freerolls today and yesterday where i was doing well then couldn't take my move Link to comment Share on other sites More sharing options...
HoleyGhost Posted April 18, 2020 Share Posted April 18, 2020 Hi, I was just playing in the €5 Moonwalk tournament and have disconnected and can't get back into the app or browser client. This is the first (and most likely last) tournament I've ever played on Unibet. What a great start eh? First time I use your software and it does this... what a joke 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @HAI_ROMANIA, please wait with MTT requests till the tournaments are over. Everything is back and everyone should have been affected by the issue, so unless you were in a big hand or very short, you shouldn't really be negatively affected by the issue. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @HoleyGhost, sorry to hear that. It's an exceptional situation which fortunately doesn't happen very often - and it happens to all sites. Please read the first post of the thread :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 Locking the thread for 15 minutes. Please wait with MTT refund requests until the tournaments or over and/or you've busted. Services are back to normal now. 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 Tournaments were paused 8-9 minutes ago. We'll be cancelling them all according to the cancellation policy. If anyone believes they're missing something, let me know here. I won't look at the previous comments regarding MTT's. Unlocking the thread in 5 minutes :) 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 We'll cancel some upcoming MTT's as well. After further consideration I've decided to keep this thread locked and created a new thread dedicated to refund requests: https://www.unibetcommunity.com/t5/General-Poker/Poker-refund-requests-thread/m-p/323816#M47997 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 The paused MTT's have been cancelled and refunds paid according to policy. Again, apologies for the inconvenience.We also put start of new Hexa and SNG on hold, but it'll be enabled again soon. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 HexaPro and SNG creation will be enabled again shortly. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 I'll take a small break now. Will be back again this evening. Don't worry, there're others to deal with the issues and monitor the situation :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 New attack 1 minute ago. We're working on it. 5 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 Should be back now, at least close to it 4 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 A graph to visualize issues the last 24 hours (UTC). Only meant to illustrate frequency and not severity of each attack. Two attacks resulted in notable downtime (one just 2-3 minutes), but the rest had little impact. The mitigation is proving rather succesfull, but poker is really difficult in this context, as just 2 minutes of connection loss can have a significant impact. 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 MTT refunds for the 15th of April have now been completed. 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 Alright, that's it for today (EDIT: or rather yesterday). Has been looking good for a few hours now. I'll be back later today :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 No issues to report for the night. Fingers crossed it stays like this :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 For those of you who feel we haven't been generous enough or generally unhappy with the refunds, I just want to add that for the issue the 15th alone, we've credited € 29,308 in extra refunds, due to us doing it both when tournaments were cancelled and when the issue started. This is approx. 50 % extra! 5 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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