ProGame Posted April 17, 2020 Share Posted April 17, 2020 @Andy7914and I'm getting "Trying to reconnect..." for the last 6 hoursClearly issues still persist but only some people are affected 1 Link to comment Share on other sites More sharing options...
fish8one Posted April 17, 2020 Share Posted April 17, 2020 @ProGame wrote: @Andy7914and I'm getting "Trying to reconnect..." for the last 6 hoursClearly issues still persist but only some people are affected+1 Link to comment Share on other sites More sharing options...
UpizGaNy Posted April 17, 2020 Share Posted April 17, 2020 I played in a € 1 tournament and again there was a problem connecting via computer or phone. I am asking for a refund of the entry fee;) thanks in advance and I hope you will deal with these burglaries. Link to comment Share on other sites More sharing options...
RogueWitch Posted April 17, 2020 Share Posted April 17, 2020 I received my 5 euro ticket that got washed out in the 4k Low Leaderboard due to login failure. That was a quick resolve. Thanks a lot @Stubbe-Unibet .Would love to get this issue fixed soon. Unibet is a great platform. Hope the miscreants get dealt with. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 17, 2020 Author Share Posted April 17, 2020 For the intermittent issues on the 17th (and 18th if it continues), please write the refund requests in this thread and include at least the tournament name/id and buyin. 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 17, 2020 Author Share Posted April 17, 2020 We've still got 60 or so pending MTT's from the 15th, which we haven't been able to do yet, for the 2nd round of refunds (the issues continuing all day yesterday hasn't made things easy, as I hope you understand). We'll continue working on this tomorrow. It's 1am and time to get some sleep :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
OliD Posted April 17, 2020 Share Posted April 17, 2020 15.4.20 awaiting €1 refund from sat to UK Tour that discoed at 9pm on wed night17.4.20 awaiting €1 refund from tourney 18141989 UK tour sat when discoed out of money + timed out17.4.20 awaiting €5 refund from leaderboard D/S 4K I'd 17977584multilple issues with intermittent disoes throughout many other games during this time but cannot retrieve ID as I still cannot access client! SUPER frustrating and STILL chasing! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 17, 2020 Author Share Posted April 17, 2020 @OliD, the one from the 15th will be ignored, as explained in OP. I already did the €6 for the two other tournaments (like 10 min ago). Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
NeriPoker Posted April 17, 2020 Share Posted April 17, 2020 Attempted to log in again. This time on my phone. No luck. Link to comment Share on other sites More sharing options...
Baxeesh Posted April 17, 2020 Share Posted April 17, 2020 Completed our Private Tournament tonight. After a slow 10-15 minute start with players losing connection, unable to login in.....we got in!! Pretty impressed considering what is going on! Everyone really happy. Great site and really Unibet do prefer compare to other poker sites. Just keep patient as I am sure all the gus and girls are working on this. And this community site really does make a difference. Cheers @Stubbe-Unibet 1 Link to comment Share on other sites More sharing options...
Boma1975 Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet Yet again issues in 8th place in the atom 33 left and booted out after break with 68000 now can't get back on any updates please Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 18, 2020 Share Posted April 18, 2020 @Boma1975 wrote:@Stubbe-Unibet Yet again issues in 8th place in the atom 33 left and booted out after break with 68000 now can't get back on any updates pleaseHi @Boma1975 ,You ended up cashing the tournament and were paid out for that. I've also added 500 BP to your account to cover the buy-in Poker Janitor Link to comment Share on other sites More sharing options...
LeVsKaRa Posted April 18, 2020 Share Posted April 18, 2020 17.04.2020:Tournament ID: 1201099366, buy-in 1 Euro, I used a 1 Euro UO Ticket as buy-in + 1 Ticket for rebuyTournament ID: 1201048908, buy-in 1 Euro, I used one 1 Euro UO Ticket as buy-in.I was constantly disconnected, been able to log in few times for like 2-3 minutes and then disconnected again for 10-15 minutes. I kindly ask for a refund (3x1 Euro UO Tickets). Thank you in advance!Also I can not log in from my poker client right now (both on phone and PC). I can log in just from the Internet browser. Link to comment Share on other sites More sharing options...
Insideman Posted April 18, 2020 Share Posted April 18, 2020 What are you going to do about streaks that are required for some of your cash game promotions? I am still unable to login since last night, and I know that a playing streak is required for Spring Bootcamp and Moving Up Challenge. I'll try later on in the day to see if I can login, but I'm unable to do so at this time. Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 18, 2020 Share Posted April 18, 2020 @LeVsKaRa wrote:17.04.2020:Tournament ID: 1201099366, buy-in 1 Euro, I used a 1 Euro UO Ticket as buy-in + 1 Ticket for rebuyTournament ID: 1201048908, buy-in 1 Euro, I used one 1 Euro UO Ticket as buy-in.I was constantly disconnected, been able to log in few times for like 2-3 minutes and then disconnected again for 10-15 minutes. I kindly ask for a refund (3x1 Euro UO Tickets). Thank you in advance!Also I can not log in from my poker client right now (both on phone and PC). I can log in just from the Internet browser.Hi @LeVsKaRa,Have credited 2x €1 UO tickets, one for each MTT. You're first buy-in in the second game was completed with only a single hand disconnected, you lost 4 chips and would not have won the hand. 1 Poker Janitor Link to comment Share on other sites More sharing options...
LeVsKaRa Posted April 18, 2020 Share Posted April 18, 2020 @Andy-Unibet Thank you very much! 1 Link to comment Share on other sites More sharing options...
Issarah Posted April 18, 2020 Share Posted April 18, 2020 Hi everyone Phone version and desktop still down in thailand .https://gyazo.com/eea9722d92a760f41703c35f300a1a9bI have lost my last 4 Game hexapro due to disconnection yesterday everyone was sitout on the game its was unplayable and i didnt get any refund yet .Thanks in advance and good luck for fix everything =) Link to comment Share on other sites More sharing options...
Adelaid94 Posted April 18, 2020 Share Posted April 18, 2020 HiI would like a refund for a €2 MTT ticketGame #1201146852 (17.04.2020)ID: 1201146852 (time: 18:33:41 CEST) - The hand ID when I got disconnected and couldnt reconnect from that point anymoreThanks Link to comment Share on other sites More sharing options...
AceFromSpace Posted April 18, 2020 Share Posted April 18, 2020 Hi, @Stubbe-Unibet Still no refund from April 15 server issues I was deep in at least 2 tournaments, but can't name that nowPlease look at thisThanks!(alias Ifloatyou2) Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @AceFromSpace, it doesn't help you to just post in the thread I ask you to read. You actually have to read the post :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Boma1975 Posted April 18, 2020 Share Posted April 18, 2020 I was blinded out from 63,000 to 0 no compensation at all when I was in 8th place at the time and top prize was near enough €200. Your server failing is not my fault and me cashing without even getting a chance to play is not a satisfactory outcome. I appreciate the bonus points but that falls way short of what I potentially could have won so please review this as per your policy when issues occur as a result of your technical issues. Thanks Lee Link to comment Share on other sites More sharing options...
Adelaid94 Posted April 18, 2020 Share Posted April 18, 2020 I’m unhappy about how a tournament went on while I got disconnected multiple times:€600 Moonwalk (17.04.2020) At 14:40:33 hand id (1201086890):Got dealt pocket 10s. Went all in ( or at least tried, because I looked at the history and apparently it didnt go through cause I got disconnected)At 14:40:48 hand id (1201087164) got reconnected. I was all in. But I had different cards (pocket 7s -> I got that from looking at the tournament history)I got busted, finished the tournament on 14th place and won €18.48I’m really unhappy with how things went considering that I had quite a stack (54k), and was “in the money” before all the problems started, and I think anyone in my position would be pissed off Link to comment Share on other sites More sharing options...
Mr-Gr33n Posted April 18, 2020 Share Posted April 18, 2020 Hello Comrads!Yesterday I played some HexaPro'sI was constantly disconnected, been able to log in when there was two Hexa open (x5 and X1,5(I guess, don't remember ) ) . I kindly ask for a refund .Here are Hexa ID - sg71191b and sg71191aThank You! Link to comment Share on other sites More sharing options...
x-22 Posted April 18, 2020 Share Posted April 18, 2020 Okay it is now Saturday Morning UK time I am still short of the following refunds (as per the cancellation policy) none of the following were at the money stage when the service went down on WEDNESDAY evening.Playing under the MAINLYFISH alias. Blackhole Blackhole Nano Galaxy E2 rebuy (one rebuy) Space Madness Bounty E1 qualifier to E5 ticket E0.20 to E1 ticket.Can someone from UNIBET get back to me? Link to comment Share on other sites More sharing options...
laifstaile Posted April 18, 2020 Share Posted April 18, 2020 damn i played on browser today 4hexapro and "lucky" disconnect struck others got lucky to blind me so...it happens i hope u guys can get this disconnect problem solvednow i got app working...browser do not work correctly If u want a chop u do not get it....If u do not want chop u get it... Link to comment Share on other sites More sharing options...
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