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Evarb Rank 13
Rank 13

It is indeed back on.Thank you for fast response

Unibet hoodie is amazing
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psrquack Rank 26
Rank 26

I wonder why those issues are so often.

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GN1991 Rank 13
Rank 13

Yeah good question @psrquack  ,  it starts getting annoying Annoyed

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

@psrquack wrote:

I wonder why those issues are so often.


I understand that it has been too frequently recently, some issues were connected, some had different root causes.

I can assure, we are doing our absolute best to solve the issues, it's in both of our interests.

The issue last night was global and for all products and only affected those that wanted to log in, anyone that was logged in already in the poker client, should not have been affected.

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cris1285 Rank 21
Rank 21

@GN1991 wrote:

After restarting my client, I can't login to my account, even can't login trough unibet.com Sad Server issues ?? @Patric-Unibet @Stubbe-Unibet @Ray-Unibet

 Capture 23.PNG

 

Edit ; Now everything ok, blind out a litle bit, but nothing major Smile


Same here. I was at the final table of the last UOS Nano, third in chips. I logged out as i wanted to switch for the more comfortable mobile device, but i couldnt log in anymore. I tried the mobile, the laptop, the website with different browsers, even the community, but got the same message. I was and i am still so HeartHeartsHeart pissed off. I saw in the morning i finished like 6th or 7th... PukingPuking

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Unibet Poker Expert Stubbe-Unibet
Unibet Poker Expert

@psrquack wrote:

I wonder why those issues are so often.


Mostly DDOS attacks (not the one last night though), which we have limited control over.

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

@cris1285 wrote:

@GN1991 wrote:

After restarting my client, I can't login to my account, even can't login trough unibet.com Sad Server issues ?? @Patric-Unibet @Stubbe-Unibet @Ray-Unibet

 Capture 23.PNG

 

Edit ; Now everything ok, blind out a litle bit, but nothing major Smile


Same here. I was at the final table of the last UOS Nano, third in chips. I logged out as i wanted to switch for the more comfortable mobile device, but i couldnt log in anymore. I tried the mobile, the laptop, the website with different browsers, even the community, but got the same message. I was and i am still so HeartHeartsHeart pissed off. I saw in the morning i finished like 6th or 7th... PukingPuking


That is very unlucky timing.

I have made an ICM calculation based on your chips you had when the issues started (630,486), you can find the results here

Based on the ICM calculation you should have won 9.76 EUR, your prize was 4.33 EUR, so I have added the difference of 5.43 EUR as premium to your account.

Really sorry for the issues caused and hope you find the solution fair as it's based on the calculation as if the tournament was cancelled at that time.

Thanks

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GN1991 Rank 13
Rank 13

@cris1285 wrote:

@GN1991 wrote:

After restarting my client, I can't login to my account, even can't login trough unibet.com Sad Server issues ?? @Patric-Unibet @Stubbe-Unibet @Ray-Unibet

 Capture 23.PNG

 

Edit ; Now everything ok, blind out a litle bit, but nothing major Smile


Same here. I was at the final table of the last UOS Nano, third in chips. I logged out as i wanted to switch for the more comfortable mobile device, but i couldnt log in anymore. I tried the mobile, the laptop, the website with different browsers, even the community, but got the same message. I was and i am still so HeartHeartsHeart pissed off. I saw in the morning i finished like 6th or 7th... PukingPuking


Dam that was bad luck @cris1285 I guess, I was lucky, that I was able login again after 3 min Smile

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cris1285 Rank 21
Rank 21

Thanks @Patric-Unibet! I feel bad for the (possible) extra leaderboard points, the winners avatar and tournament, but i really appreciate your gesture. Now i can buy a new mouse, i completely destroyed one that night Smile

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