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GN1991 Rank 15
Rank 15

@Matthew4444 wrote:

Would any of the moderators be able to point me in the right direction for request a refund please? It's not much but I was blinded out of a UOS 37 qualifier with average stack after the add-on (20Euro) during the first outage. During the second outage I lost 1/3 of stack with 11 left in the 25e titon while others where able to get back in quicker (I would guess around 100 euro equity)

Thanks 

Matt


@Ray-Unibet  @Stubbe-Unibet 

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WuDu Rank 22
Rank 22

@WuDu wrote:

@WuDu wrote:

Really Unibet? The games went on and blinded me down?

@Ray-Unibet @Stubbe-Unibet 

I played 4 SNG10s at the time and I'm looking for a refund here! This is ridiculous!

 


Guys, I hope you're still on it or do I have to put in a claim somewhere?


 

Still waiting!

We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!"
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Unibet Poker Expert Stubbe-Unibet
Unibet Poker Expert

@WuDu wrote:

@WuDu wrote:

@WuDu wrote:

Really Unibet? The games went on and blinded me down?

@Ray-Unibet @Stubbe-Unibet 

I played 4 SNG10s at the time and I'm looking for a refund here! This is ridiculous!

 


Guys, I hope you're still on it or do I have to put in a claim somewhere?


 

Still waiting!


Sorry, been a busy day today Smile

I'll take care of your request in a few minutes Smile

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

@Matthew4444 wrote:

Would any of the moderators be able to point me in the right direction for request a refund please? It's not much but I was blinded out of a UOS 37 qualifier with average stack after the add-on (20Euro) during the first outage. During the second outage I lost 1/3 of stack with 11 left in the 25e titon while others where able to get back in quicker (I would guess around 100 euro equity)

Thanks 

Matt


Hi Matt,

apologies for that, the server issues impacted everyone and as you said, some people managed to reconnected faster.

I have added a premium to your account, it's impossible to tell what would have happened, the superqualifier is easy but Titan isn't as straight forward.

Thanks

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WuDu Rank 22
Rank 22

@Stubbe-Unibet wrote:


Sorry, been a busy day today Smile

I'll take care of your request in a few minutes Smile


 

3000 BP for 4 SNG10s? I think I was short stacked on a few of them, so...

 

tenor

 

We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!"
Reply
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Matthew4444 Rank 8
Rank 8

@Patric-Unibet wrote:

@Matthew4444 wrote:

Would any of the moderators be able to point me in the right direction for request a refund please? It's not much but I was blinded out of a UOS 37 qualifier with average stack after the add-on (20Euro) during the first outage. During the second outage I lost 1/3 of stack with 11 left in the 25e titon while others where able to get back in quicker (I would guess around 100 euro equity)

Thanks 

Matt


Hi Matt,

apologies for that, the server issues impacted everyone and as you said, some people managed to reconnected faster.

I have added a premium to your account, it's impossible to tell what would have happened, the superqualifier is easy but Titan isn't as straight forward.

Thanks


Thank you, appreciate it.

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GN1991 Rank 15
Rank 15

After restarting my client, I can't login to my account, even can't login trough unibet.com Sad Server issues ?? @Patric-Unibet @Stubbe-Unibet @Ray-Unibet

 Capture 23.PNG

 

Edit ; Now everything ok, blind out a litle bit, but nothing major Smile

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BSPS Rank 10
Rank 10
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Unibet Poker Expert Stubbe-Unibet
Unibet Poker Expert
It should be up and running again now. Really sorry about this issue.
It was a global login issue lasting about half an hour.
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TeddyKGB Rank 10
Rank 10

Same here. Problems in Unibet's end I suppose.

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