FirstVillain Posted January 20, 2020 Share Posted January 20, 2020 Hi, Today i encountered i think a serious bug in a software. I was playing 6tables at nl cash games, i lost one of bi and tried to reload. I pushed 'add' button, but nothing happened, finally chips were added to the table, but cash was drawn from my account three times.I've already make a complaint at live support, but they told me that i have to wait for a email from them. Maybe @Stubbe-Unibet you can make things go faster? I'll really appreciate this.Second thing is a trust. We do not have any tracking software there, so we rely on software when it comes to cash counting. Maybe its first time this happened, maybe not, now i can't be sure about that, especially when i play with hidden balance and do not count how many buyins i lost or won. Anyway this is first time i saw this happened.There is screenshot from my account when cash were taken. Two first attempts have 1 second difference, and a third one 8 seconds after them when i started to think why money wasnt added when i click first time. To guys who not polish aware, first column is a date 'Today ....' and third one is a 'Poker - Cash game reload' Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 20, 2020 Share Posted January 20, 2020 I'll have a look at this one tomorrow. Note that this kind of mistake will always be spotted in later reviews. Can't really say more before I'm at the computer again :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
FirstVillain Posted January 20, 2020 Author Share Posted January 20, 2020 Thanks for your quick reply 😃 Everything is ok for now, buyins came back to account. But still this case may be worth investigation Link to comment Share on other sites More sharing options...
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